Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of January through April 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays & Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

January 6, 2026 08:00 - April 30, 2026 00:00 UTC


January 6, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.
Retarus software upgrade of fax inbound servicesPlanned Maintenance

Description

Retarus will upgrade a component relating to the fax inbound processing chain. During the upgrade period no services interruption is expected. This change includes internal backend optimizations. 

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Schedule

February 24, 2026 12:00 - February 27, 2026 18:00 UTC


February 24, 2026 14:06 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - 17:08 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

March 4, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce some procedural improvements in config generation in SAP fax. 
Retarus EDI Systems maintenancePlanned Maintenance

Schedule

March 9, 2026 15:00 - March 19, 2026 08:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP)

Locations

DE 2

Description

Over the next two weeks, we will gradually migrate our EDI server architecture to a new infrastructure to enhance system reliability. The update will be carried out in several phases and outside business hours in order to minimize the impact. Each phase will be monitored precisely. Downtime for each server is expected to be between 2 and 4 hours.

History

Retarus Scheduled maintenance on redundant access network equipment in DE2Planned Maintenance

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our DE2 datacenter, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.


Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support


Locations

DE 2


Schedule

February 26, 2026 08:00 - February 26, 2026 14:00 UTC


February 26, 2026 14:00 UTC
UPDATE

Scheduled maintenance is complete.

February 26, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.
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