Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

Retarus Services
Retarus maintenance to servers in DE2Planned Maintenance

Description

Retarus is upgrading and verifying servers in our DE2 data center. Over the next five weeks, we will gradually roll out updated architecture to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support

Locations

DE 2

Schedule

May 15, 2025 08:00 - June 19, 2025 18:00 UTC


May 15, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
Retarus DNS Zones maintenancePlanned Maintenance

Description

Retarus will make further improvements to its public DNS setup. Retarus' public DNS zones will be transferred to a new DNS provider, which offers added value in terms of availability and quality. The process will be completed without any interruptions in service delivery and is completed within 14 days. No action is required on the part of the customer.

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1

Schedule

May 26, 2025 05:00 - June 5, 2025 18:00 UTC


May 26, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Planned Maintenance

EDI Services




Planned Maintenance

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Planned Maintenance

SMS Services




Planned Maintenance

Voice Service




Planned Maintenance

WebExpress




Planned Maintenance

Retarus Support




Planned Maintenance

Certificate Changes




Planned Maintenance

Scheduled Maintenance

Retarus Database MaintenancePlanned Maintenance

Schedule

June 2, 2025 06:00 - June 4, 2025 14:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1

Description

Retarus will perform maintenance for some of its databases. Minor processing delays may occur in small timeframes within the maintenance window.
Retarus software upgrade of fax inbound servicePlanned Maintenance

Schedule

June 2, 2025 06:00 - 07:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the inbound fax service. During this time window, no service disruption is expected. This maintenance will introduces some new features mostly in regard to tracking.
Retarus M4A maintenancePlanned Maintenance

Schedule

June 2, 2025 08:00 - June 6, 2025 18:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade parts of the M4A infrastructure in our Datacenters. During this time window, no service disruption is expected.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

June 2, 2025 11:00 - 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the fax outbound service Mail2Fax. During this time window, no service disruption is expected. This update brings internal optimizations.
Retarus EDI maintenancePlanned Maintenance

Schedule

June 3, 2025 10:00 - June 10, 2025 10:00 UTC

Components

EDI Services

Locations

DE 2

Description

We will be performing minor service improvements to enhance system functionality. During this upgrade, instances will be unavailable for approximately 10 minutes. Jobs will continue to be accepted but may experience a slight delay in processing. EDI services will remain available throughout this maintenance window.
Retarus Maintenance Announcement for Fax and SMS services Planned Maintenance

Schedule

June 10, 2025 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

In order to maintain our high security standards, we will deactivate support for TLS 1.0 and TLS 1.1 for services which communicate via mail. This list includes, but is not limited to: Fax2Mail, Mail2Fax, SMS2Mail, Mail2SMS, Faxolution for Applications, and the Enterprise Fax Portal. TLS 1.2 and TLS 1.3 will continue to be supported. Please ensure your systems are compatible with TLS 1.2 or higher before this change takes effect

History

Intermittent issues in SG1 :: Degraded performanceDegraded Performance

Incident Status

Degraded Performance


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound


Locations

SG 1



May 30, 2025 18:48 UTC
[Resolved] The issue within our SG1 datacenter has been fully resolved. All affected services are now operating normally and no further impact is expected.

May 30, 2025 17:59 UTC
[Identified] We are currently experiencing intermittent issues within our SG1 datacenter. Our teams are already fully engaged in resolution efforts. This may cause processing delays or degraded performance for some services hosted in SG1. We will provide updates as they occur.
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