Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Retarus Network Backend upgrade Planned Maintenance

Schedule

April 29, 2024 11:00 - 15:00 UTC

Components

EAS Portal, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 2, DE 1

Description

Retarus will maintain several components of the network backend to enhance overall stability and performance. These changes have been extensively tested and no service interruptions are expected.
Retarus SMS maintenancePlanned Maintenance

Schedule

April 30, 2024 10:00 - 14:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade several SMS backend components. This change aims to increase performance and reliability of the SMS processing. The SMS services will continue to be available during this time window.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

May 2, 2024 08:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the outbound fax service. During this time window, no service disruption is expected. This maintenance will add new and improve features as well as introduce some minor bug fix.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 2, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing of inbound and outbound faxes. All services will continue to be available during this change and no downtime is expected. This change introduces internal optimizations and bug fixes. 
Retarus Webexpress maintenancePlanned Maintenance

Schedule

May 6, 2024 09:00 - 12:00 UTC

Components

WebExpress

Locations

DE 2

Description

Retarus is implementing an upgrade to the internal communication system for Webexpress fax jobs, leveraging the expanded infrastructure. This change is expected to be seamless and without any service disruptions. However, all connected users will be notified and requested to log off and log in again during the mentioned time window.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 6, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing of inbound faxes. All services will continue to be available during this change and no downtime is expected. The changes in this update bring internal optimizations. 
Retarus software upgrade of Fax auto reply servicePlanned Maintenance

Schedule

May 7, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax auto reply service. During this time, we will be upgrading the service and provide rendering improvements for faxes being sent from the service. During the maintenance, all services will continue to be available and no downtime is expected. 
Retarus software upgrade of Fax servicesPlanned Maintenance

Schedule

May 8, 2024 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. Additionally, we are updating the services responsible for sending emails to our customers. During this time window, no service disruption is expected. This update will introduce bug fixes and reliability upgrades.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 13, 2024 07:00 - 09:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will update internal queue settings for the service Fax2Mail to align them for all customers. We do not expect any impact for customers. However, in some rare cases, some customers could receive faxes from additional MTAs. After the change, Retarus will monitor the general mail delivery for all customers. 

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