Retarus

Planned Maintenance In Progress

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Locations

Retarus Services
Retarus maintenance to MTA servers across all DCsPlanned Maintenance

Description

Retarus is upgrading the operating system on all MTA servers across all data centers. Over the next four weeks, we will gradually roll out updated OS to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Schedule

September 29, 2025 05:00 - October 24, 2025 18:00 UTC


September 29, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Scheduled Maintenance

Retarus maintenance to servers in CH1Planned Maintenance

Schedule

October 13, 2025 05:00 - November 13, 2025 18:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

CH 1

Description

Retarus is upgrading and verifying servers in our CH1 data center. Over the next four weeks, we will gradually roll out updated architecture to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions.
Retarus maintenance to SMTP Entry servers across all data centersPlanned Maintenance

Schedule

October 13, 2025 05:00 - October 22, 2025 18:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus is upgrading the operating system on all SMTP Entry servers across all data centers. Over the next two weeks, we will gradually roll out updated OS to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions.
Retarus SMS Backend configuration maintenancePlanned Maintenance

Schedule

October 20, 2025 08:00 - 11:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade the configuration service for the SMS Backend. The SMS Backend service will continue to be available during this change.

History

Retarus Scheduled maintenance on redundant core network equipment in CH1Planned Maintenance

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our CH1 datacenter, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

CH 1


Schedule

October 9, 2025 06:00 - October 9, 2025 07:00 UTC


October 9, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

October 9, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
Retarus software upgrade of fax servicesPlanned Maintenance

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. This update will introduce some minor feature improvement and some bug fixes. During this time window, no service disruption is expected.


Components

Fax Services Inbound, Fax Services Outbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1


Schedule

October 9, 2025 06:00 - October 9, 2025 07:00 UTC


October 9, 2025 07:00 UTC
[Update] Scheduled maintenance is complete.

October 9, 2025 06:00 UTC
[Update] Scheduled maintenance is starting.
Retarus Scheduled maintenance on redundant core network equipment in SG1Planned Maintenance

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our SG1 datacenter, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

SG 1


Schedule

October 8, 2025 13:00 - October 8, 2025 14:00 UTC


October 8, 2025 14:00 UTC
[Update] Scheduled maintenance is complete.

October 8, 2025 13:00 UTC
[Update] Scheduled maintenance is starting.
Retarus SFTP/FTP maintenancePlanned Maintenance

Description

Retarus will upgrade as part of its SFTP/FTP infrastructure  in our Datacenters. During this time window, no service disruption is expected.


Components

EDI Services


Locations

DE 2


Schedule

October 8, 2025 08:00 - October 8, 2025 10:00 UTC


October 8, 2025 10:00 UTC
[Update] Scheduled maintenance is complete.

October 8, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
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