Retarus

Planned Maintenance In Progress

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Locations

Retarus Services
Retarus maintenance to servers in US2Planned Maintenance

Description

Retarus is upgrading and verifying servers in our US2 data center. Over the next four weeks, we will gradually roll out updated architecture to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions.

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 2

Schedule

November 17, 2025 06:00 - December 18, 2025 18:00 UTC


November 17, 2025 06:00 UTC
UPDATE

Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Planned Maintenance

Certificate Changes




Operational

Scheduled Maintenance

Retarus migration for fax outbound servicePlanned Maintenance

Schedule

November 25, 2025 07:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

US 2

Description

Retarus will migrate a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected.
Retarus Scheduled maintenance on redundant core network equipment in US2Planned Maintenance

Schedule

November 25, 2025 08:00 - 15:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 2

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our US2 datacenter, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.
Retarus Kubernetes Infrastructure maintenancePlanned Maintenance

Schedule

November 26, 2025 08:00 - 10:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support

Locations

DE 2, DE 1, US 1, US 2

Description

To improve service stability and security Retarus will perform a change on its Kubernetes infrastructure. No service impact is expected.
Retarus software upgrade of outbound fax servicePlanned Maintenance

Schedule

November 26, 2025 11:00 - 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the fax outbound rendering service. This maintenance will address minor bug fixes. During this time window, no service disruption is expected. 
Retarus Scheduled maintenance on redundant core network equipment in US2Planned Maintenance

Schedule

November 27, 2025 08:00 - 15:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 2

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our US2 datacenter, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

December 2, 2025 12:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of inbound and outbound services. This update will introduce internal backend optimizations and bug fixes. During this time window, no service disruption is expected.

History

Retarus Email Security services maintenancePlanned Maintenance

Description

Retarus will upgrade the internal components to improve our Email Security services. All services will continue to be available during this change.


Components

E-Mail Security Inbound, E-Mail Security Outbound


Locations

DE 2, DE 1


Schedule

November 24, 2025 08:00 - November 24, 2025 15:00 UTC


November 24, 2025 15:00 UTC
UPDATE

Scheduled maintenance is complete.

November 24, 2025 08:00 UTC
UPDATE

Scheduled maintenance is starting.
Emergency maintenance in the redundant network core in SINEQ1Planned Maintenance

Description

Retarus will perform an emergency maintenance on redundant network equipment in our SINEQ1. This change is urgent, necessary and strongly recommended by manufacturer to prevent potential problems. No interruption of services is expected during this maintenance.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

SG 1


Schedule

November 24, 2025 14:00 - November 24, 2025 15:00 UTC


November 24, 2025 15:00 UTC
UPDATE

Scheduled maintenance is complete.

November 24, 2025 14:00 UTC
UPDATE

Scheduled maintenance is starting.
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