Retarus

All Systems Operational

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Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - April 7, 2026 00:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Retarus TLS Cipher UpdatePlanned Maintenance

Schedule

July 20, 2026 08:00 - 10:00 UTC

Components

EAS Portal

Locations

DE 2

Description

We will update our supported list of ciphers to maintain high security standards and remove weak cipher suites. During this maintenance, services are expected to remain available. Customers using outdated or weak ciphers may need to update their configuration to continue connecting successfully after the change.
Retarus EAS/myEAS Portal LIVE upgradePlanned Maintenance

Schedule

July 20, 2026 09:00 - 12:00 UTC

Components

EAS Portal

Locations

DE 2

Description

This maintenance aims to introduce a refreshed look and feel to myEAS, with updated UI components and page layouts for a more consistent experience across Email Security, Transactional Email, SMS, Fax, and EDI - IDP. myEAS is now the main entry point for all products. Therefore, we have unified the left navigation to link directly to features that are still hosted in the classic EAS. During the deployment window, users should not experience any disruptions. All users should be able to use the EAS and myEAS Portals as usual with full functionality.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

July 21, 2026 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During the change window, we will be updating dependencies to core applications responsible for document rendering. No service disruption is expected.
Retarus central Software upgradePlanned Maintenance

Schedule

July 22, 2026 08:00 - 12:00 UTC

Components

EAS Portal, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Intelligent Document Processing (IDP)

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

We will perform central maintenance to improve the reliability and stability of our platform. No downtime or service disruption is expected, and all services should remain fully available throughout the maintenance window.
Retarus IDP maintenancePlanned Maintenance

Schedule

July 27, 2026 12:00 - 13:00 UTC

Components

Intelligent Document Processing (IDP)

Locations

DE 2, DE 1

Description

Retarus will upgrade the IDP service. The IDP services will continue to be available during this change. Retarus will deactivate old TLS1.2 Ciphers that are no longer considered as secure. The following list of ciphers will be accepted after this change: - TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 - TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 - TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 - TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 (0x9f)  - TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 (0x9e)  - TLS_DHE_RSA_WITH_AES_256_CCM_8 - TLS_DHE_RSA_WITH_AES_256_CCM - TLS_DHE_RSA_WITH_AES_128_CCM_8 - TLS_DHE_RSA_WITH_AES_128_CCM TLS1.3 Ciphers are not affected. Please make sure that you are able to use these ciphers when connecting to the Retarus IDP Services such as the Integration API or the Portal.

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