Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of January through April 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays & Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

January 6, 2026 08:00 - April 30, 2026 00:00 UTC


January 6, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.
Retarus software upgrade of fax inbound and outbound servicesPlanned Maintenance

Description

Retarus will be upgrading configurations for various applications. These applications process both inbound and outbound faxes. During the change window, we do not expect any processing delays or service disruptions. 

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Schedule

April 15, 2026 12:00 - 16:00 UTC


April 15, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - April 7, 2026 00:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Maintenance in the redundant network core in US2Planned Maintenance

Schedule

April 21, 2026 08:00 - 11:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 2

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our US2 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one after another.
Maintenance in the redundant network core in DE2Planned Maintenance

Schedule

April 21, 2026 12:00 - 16:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support

Locations

DE 2

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our DE2 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one after another.
Maintenance in the redundant network core in CH1Planned Maintenance

Schedule

April 22, 2026 12:00 - April 23, 2026 18:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

CH 1

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our CH1 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one after another.

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