Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of May through June 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays and Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

May 1, 2026 06:00 - June 30, 2026 18:00 UTC


May 1, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - April 7, 2026 00:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

June 8, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update introduces new features and internal route optimization. 
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

June 8, 2026 08:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update introduces new features which will have no external impact for customers. 
Retarus US2 SFTP and FTP server maintenance Planned Maintenance

Schedule

June 9, 2026 07:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

On the announced date, Retarus will be performing security and infrastructure updates on our SFTP/FTP servers. This change applies to hosts behind fax2ftp.us2.retarus.com and fax4ba.us2.retarus.com. During this time, customers may experience up to 30 minutes where the SFTP/FTP server will be unavailable. Fax calls will continue to process normally, but SFTP/FTP operations may be delayed.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

June 10, 2026 12:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduces changes into the DirSync application along with fax archiving backend improvements. 

History

Certificate renewal for extret0.retarus.com Planned Maintenance

Description

The following SSL certificate is due for a renewal: Name: extret0.retarus.com Expiry: Jun 12 23:59:59 2026 GMT SAN: extret0.retarus.com The certificate will be replaced during the scheduled timeslot. Further informations on the certificate are available at our infopage: https://certificates.retarus.com/certinfo/?name=extret0.retarus.com


Components

Certificate Changes


Locations

US 1


Schedule

June 3, 2026 13:00 - June 3, 2026 13:30 UTC


June 3, 2026 13:25 UTC
UPDATE

Maintenance is complete

June 3, 2026 13:24 UTC
UPDATE

The replacement certificate has been appended to the infopage.
RMX Inbound :: Degraded Performance due to Microsoft incidentDegraded Performance

Incident Status

Degraded Performance


Components

E-Mail Security Inbound


Locations

DE 2, DE 1



June 2, 2026 18:17 UTC
RESOLVED

All emails that were queued have been reprocessed. Error doesn't show in our logs anymore, we consider this incident resolved. Again this was a Microsoft incident, if you are customer from Microsoft Exchange Online please check incident EX1331830 with them.

June 2, 2026 17:41 UTC
MONITORING

Microsoft confirmed having an issue in EX1331830 that Exchange Online users may experience significant delays or failures when sending and receiving email messages in Exchange Online, with some messages remaining undelivered for over an hour. Impact was mainly for North America and Germany. Microsoft is working on the issue. This situation is currently out of Retarus Infrastructure and we are trying to have emails delivered as soon as possible.

June 2, 2026 13:59 UTC
INVESTIGATING

We are experiencing an issue causing delays in mail delivery towards Microsoft 365 domains. The issue appears to be related to an ongoing Microsoft incident. Our teams are monitoring the situation and will provide updates as more information becomes available. Microsoft customers should contact Microsoft directly for further details.
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