Retarus

Active Incident

Updated a few seconds ago

Locations

Retarus Services

Incident Status

Degraded Performance

Components

WebExpress

Locations

DE 2



August 16, 2022 16:17 UTC
[Identified] We have provided a fix in staging systems and are currently verifying functionality. If everything passes, we will deploy the fix in production tomorrow and provide you an update.

August 12, 2022 18:39 UTC
[Identified] We have identified the root cause of the issue. Unfortunately, it will require changes which cannot be completed before the upcoming Tuesday at earliest. Fax sending function still continues working, but with missing status confirmations. Email and SMS campaigns are still fully operational. We will keep you posted on any changes occurring. We apologize for any inconvenience caused by this incident.

August 12, 2022 12:35 UTC
[Investigating] We are facing reporting issues for Webexpress fax campaigns. Faxes are sent out without any delay, but no report is available in Webexpress. Email and SMS campaigns are not affected by this incident. We have escalated this matter and trying to resolve it as quick as possible, however currently there is no ETA for this.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Degraded Performance

Retarus Support




Operational

Scheduled Maintenance

Schedule

August 17, 2022 11:00 - 12:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a fax inbound application, no service disruption is expected. This upgrade contains tracking improvements in in regard to ocr and includes bug fixes and improvements in regard to mTLS.

Schedule

August 23, 2022 05:00 - 10:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will perform maintenance on a SMS-inbound service. All services will continue to be available during this change.

Schedule

August 24, 2022 06:00 - 10:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 2

Description

Retarus Transactional Email will undergo a scheduled software maintenance in all data centers. During this maintenance, customers may experience some brief service interruptions where the HTTP API might reject mails with a temporary error. Since those interruptions will only last for a few seconds each time, a re-submission of such jobs should process normally without issues.  Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

August 24, 2022 09:00 - 13:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade the mq2sms service. All services will continue to be available during this change.

History

Description

Retarus will upgrade the fax backend in the Frankfurt Data Center. During this time period, there will be a temporary delay in fax processing for some outbound services.


Components

Fax Services Outbound


Locations

DE 1


Schedule

August 16, 2022 17:00 - August 16, 2022 19:00 UTC



August 16, 2022 19:00 UTC
[Update] Scheduled maintenance is complete.

August 16, 2022 17:00 UTC
[Update] Scheduled maintenance is starting.

Description

Retarus will upgrade a fax inbound application, no service disruption is expected. This upgrade contains performance improvement and bug fix to handle a timeout condition properly.


Components

Fax Services Inbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2


Schedule

August 16, 2022 11:00 - August 16, 2022 12:00 UTC



August 16, 2022 12:00 UTC
[Update] Scheduled maintenance is complete.

August 16, 2022 11:00 UTC
[Update] Scheduled maintenance is starting.