Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

Retarus Services
Core Network Upgrade - CH1Planned Maintenance

Description

Dear Customer, to improve the stability, performance, and reliability of our infrastructure, Retarus will be performing a scheduled maintenance of the network equipment in the CH1 data center. This maintenance is necessary to ensure that our network continues to meet the high demands of our customers. Customers who are processing in CH1 may experience short service disruptions of up to 5 minutes during the maintenance period. Retarus defined a new, future-oriented network technology for data processing within a data center. This rollout includes an upgrade of the port speeds and the transport method used. Retarus Operations will follow strictly predefined guidelines for this change. Our guidelines are designed to ensure that all changes are made in a safe and controlled manner, with minimal impact on our customers.

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

CH 1

Schedule

July 22, 2024 10:00 - July 26, 2024 14:00 UTC



July 22, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Planned Maintenance

Certificate Changes




Operational

Scheduled Maintenance

Schedule

July 25, 2024 11:00 - 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the Fax outbound rendering service. During this time window, no service disruption is expected. This maintenance will address a bug affecting the sending tiff files with low resolution.

Schedule

July 29, 2024 11:00 - 12:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the service Faxinpoll (also known as Fax2WS-Pull). During this maintenance, the service will be unavailable for up to 10 minutes. Your application may experience timeouts or receive a 503 HTTP status code during this period. This update introduces internal optimizations to the service.

Schedule

July 30, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the Mail2Fax Dirsync service. During this time window, no service disruption is expected. Uploaded Mail2Fax users will now inherit the "active" attribute, instead of being explicitly set to "Yes". In addition, we are also addressing a minor bug in regard to sending mail confirmations which does not impact customers.

History

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce some important bug fixes.


Components

Fax Services Inbound, Fax Services Outbound


Locations

DE 2, DE 1, US 1, US 2, SG 1


Schedule

July 23, 2024 08:00 - July 23, 2024 09:00 UTC



July 23, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

July 23, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

Description

Retarus has scheduled maintenance works to improve functionality of the EAS Portal. This three-hour change window is not expected to impact users, and the portal should remain fully functional throughout.


Components

EAS Portal


Locations

DE 2


Schedule

July 22, 2024 12:00 - July 22, 2024 15:00 UTC



July 22, 2024 15:00 UTC
[Update] Scheduled maintenance is complete.

July 22, 2024 12:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

EAS Portal


Locations

DE 2




July 22, 2024 14:52 UTC
[Resolved] Dear valued customer, we would like to inform you, that through a planned change, myEAS Email Live search now shows a misleading port in the final Mailout tracking point. Example: Mail OUT 07/22/2024 11.25.27 (UTC+02:00) OK: relayed to smtp.example.net[181.12.14.13]:42002 In this case, the tracking point suggests that the email was relayed via port 42002 which is incorrect as the email always gets delivered via port 25. In a future release, we will remove the port information and only show you the relevant DNS name and IP address to ensure more clarity. We apologize for any confusion caused by this.