Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Scheduled Maintenance

Schedule

June 23, 2025 06:00 - August 1, 2025 12:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2

Description

Dear Sir or Madam, We would like to inform you about an important infrastructure project that will significantly enhance the stability, performance, and scalability of our services: Retarus is relocating all network and infrastructure components currently hosted at DE2 to a new, state-of-the-art data center located in the greater Munich area. This relocation will be carried out in carefully planned phases and with the utmost diligence. No action is required on your part as a Retarus customer. Please rest assured that our high standards regarding information security, data privacy, and compliance with all applicable laws and regulations will continue to be fully observed throughout and after the relocation. These standards remain unchanged. The new data center meets the latest security requirements and is certified in accordance with internationally recognized standards (e.g., ISO 27001, ISAE 3402). Your data remains fully protected with us. The new data center location is used exclusively as a housing environment. All active components, such as servers and network devices, continue to be fully and exclusively operated and managed by Retarus. Key Information at a Glance No changes to customer-facing systems: IP addresses, URLs, and all logical entities remain unchanged. Therefore, no migration effort is required on your end. Highest standards of security and control: All relocation activities will be carried out exclusively by Retarus employees. At no point will third parties have unsupervised access to any network or server components. Seamless transition through clustering and redundancy: The current and new data centers are interconnected via high-bandwidth, redundant links. All relevant systems operate in clustered configurations, allowing for a step-by-step migration without service interruptions. Micro-outages may occur – typically unnoticeable: During the migration, very short service interruptions (a few seconds) may occur as we perform failover and availability testing. These will be brief and are typically not perceptible to end users. Automatic fallback to Frankfurt (DE1): For the duration of the migration, select services will be rerouted to our Frankfurt (DE1) data center. Customers with redundant connections to both Munich and Frankfurt will automatically benefit from this failover. Dedicated connections (e.g., Leased Lines): Customers with direct physical connections to the current data center have already been informed individually. If you have any questions, please reach out to support@retarus.com. Timeline Summary April 28 – May 9, 2025: Migration of development and staging systems Starting May 21, 2025: Initial relocation of productive network infrastructure June 23 – August 1, 2025: Gradual migration of all productive infrastructure and core network components All systems fully operational at DE2 by August 1, 2025 During the main relocation window (June 23 to August 1, 2025), we will provide transparent, real-time updates on our status page. Additional service-specific maintenance windows may be announced separately if needed. If you have any questions or concerns, please do not hesitate to contact us via support@retarus.com. We appreciate your continued trust in Retarus. Best regards, Your Retarus Team

Schedule

July 7, 2025 07:00 - 15:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1

Description

Retarus will upgrade the Single Sign-On service. The Single Sign-On services will continue to be available during this change.

Schedule

July 9, 2025 06:00 - 07:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the inbound fax service. This maintenance will introduces some feature improvement. During this time window, no service disruption is expected.

Schedule

July 10, 2025 11:00 - 13:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will perform maintenance on the fax inbound and outbound services during the scheduled window. The maintenance includes upgrades to various internal components to improve overall system performance and reliability. No service disruption or delays are expected.

History

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