Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of May through June 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays and Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

May 1, 2026 06:00 - June 30, 2026 18:00 UTC


May 1, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - April 7, 2026 00:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Retarus replacement action of a network core componentPlanned Maintenance

Schedule

June 17, 2026 07:00 - 16:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

SG 1

Description

Retarus will replace a core network component related to fax in- and outbound processing. During this time window, no service disruption is expected.
Retarus maintenance in the redundant Network Core Backbone in SINEQ1Planned Maintenance

Schedule

June 17, 2026 07:00 - June 18, 2026 19:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

SG 1

Description

Retarus is upgrading components in its redundant network core to ensure more stable and future-proof operation. All components are clustered. The tasks will be carried out in accordance with Retarus’ change management guidelines and will not result in any planned downtime.
Retarus software upgrade of inbound fax servicesPlanned Maintenance

Schedule

June 18, 2026 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound faxes. During this time window, no service disruption is expected. This update will include optimizations to the OCR service. 
Retarus service migration of fax outbound servicesPlanned Maintenance

Schedule

June 22, 2026 06:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will migrate a component responsible for the processing of outbound faxes to a new environment. During this time window, no service disruption is expected. 
Retarus myEAS/EAS IDHub maintenancePlanned Maintenance

Schedule

June 25, 2026 10:00 - 12:00 UTC

Components

EAS Portal

Locations

DE 2

Description

Retarus will upgrade the IDHub Login service. The myEAS/EAS services will continue to be available during this change. As part of improving the login experience, we introduce new updates to the IDHub login system. This update aims to give a consistent login experience to all users. What you need to know: - The rollout will begin on June 25, 2026. - All users can now start their login process from a single URL. - After entering your email address, myEAS automatically identifies your organization's authentication method and guides you through the appropriate login process. - The SSO login links you currently use will be affected. - Your authentication method and security settings remain unchanged. - More information is available in our documentation center: https://docs.retarus.com/eas/idhub-simplified-login-experience-for-myeas If you have any questions regarding this update, please contact support@retarus.com.

History

Retarus service migration of fax inbound servicesPlanned Maintenance

Description

Retarus will migrate a component responsible for the processing of inbound faxes to a new environment. During this time window, no service disruption is expected. 


Components

Fax Services Inbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1


Schedule

June 16, 2026 06:00 - June 16, 2026 08:00 UTC


June 16, 2026 08:00 UTC
UPDATE

Scheduled maintenance is complete.

June 16, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.
Legal Disclaimer // Privacy Policy // Imprint
© 1992 – 2026 Retarus. All rights reserved.