Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

Retarus Services

Description

Dear customers, As on 11 April 2024 informed, the HTTPS and AS2 connections via the Retarus Managed EDI Services will expire on 3 August 2024. With this update you get the details for the upcoming certificate renewal. Your partners have received this information as well and were informed about the potential risk of a service interruption if the certificate is not changed in time. HTTPS The current HTTPS certificate must be updated on 10 June 2024 at 1PM UTC. AS2 AS2 partners have the option to change the provided certificate at any time from now but not later than 24 June 2024. The original expiration date is 3 August 2024. For further details about the certificate, please check your EAS Portal News. If you have any questions about the expiration or the update process, please send an email to the following address: certificatechange@retarus.com Thank you in advance for your assistance.

Components

EDI Services

Locations

DE 2, DE 1

Schedule

June 5, 2024 14:00 - August 22, 2024 14:00 UTC



June 5, 2024 14:08 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Planned Maintenance

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Schedule

June 17, 2024 09:00 - June 20, 2024 16:00 UTC

Components

E-Mail Security Inbound, E-Mail Security Outbound

Locations

DE 2, DE 1

Description

Retarus will upgrade the deployment orchestration of the Advanced Threat Protection service. No changes to the processing will be made. All services will continue to be available during this change.

Schedule

June 17, 2024 11:00 - July 4, 2024 16:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS)

Locations

DE 2

Description

Retarus is upgrading the EDI service. During the upgrade, instances will be unavailable for approximately 10 minutes. We will continue to accept jobs during this time, however there may be a slight delay in processing these jobs. The EDI services will continue to be available during this time frame.

Schedule

June 19, 2024 11:00 - 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the outbound Fax service. During this time window, no service disruption is expected. This maintenance aims to enhance the reliability and improve the security of our core outbound fax services.

Schedule

June 19, 2024 12:00 - 13:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS)

Locations

DE 2

Description

Retarus will upgrade the ICS Mailbox service. The EDI/ICS services will continue to be available during this change. The changes in this update will bring internal optimizations. 
Retarus SMS maintenancePlanned Maintenance

Schedule

June 20, 2024 10:00 - 14:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade several SMS backend components. This change aims to increase performance and reliability of the SMS processing. The SMS services will continue to be available during this time window.

Schedule

June 20, 2024 12:00 - 15:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing inbound faxes. All services will continue to be available during this change and no downtime is expected. This update brings internal optimizations to the service Faxinpoll (Fax2WS-Pull).

Schedule

June 24, 2024 07:00 - 10:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 2

Description

Retarus will perform a scheduled maintenance on redundant network equipment in our US2 data center to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance.

Schedule

June 24, 2024 08:00 - 10:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus is migrating an internal fax inbound tracking service. We do not expect any impact for customers and normal processing will continue without disruption. This change brings internal optimizations for the tracking service.

History

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