Retarus

All Systems Operational

Updated a few seconds ago

Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Schedule

April 6, 2021 08:00 - 08:30 UTC

Components

Fax Services Outbound

Locations

DE 2

Description

This is a reminder on the upcoming change already communicated February 22,2021. If you already acted, please disregards this email. Dear customers, to ensure continues security compliance for our services, we have to change the service infrastructure used to provide the service Faxolution for Business Applications (XML fax via FTP) in DE2 datacenter. We need to disable the current service entry point (DNS and IP) by April the 6th 2021. Due to this, your action is required. Please visit the news section (https://bit.ly/2NOs0ZU) in our EAS portal for all details. If you do not react, you may not be able to use the service after 06.04.2021.

Schedule

April 15, 2021 20:00 - 22:00 UTC

Components

EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 1

Description

Dear customer, during the announced time window, Retarus will update its core switch clusters in DE1 datacenter in a staged approach. Due to this, customers may only experience 2 short windows of up to 5 minutes, where connectivity to Retarus services may be limited. Retarus will inform customers, as soon as the maintenance is completed.

Schedule

April 26, 2021 07:30 - 08:30 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

On 2021-04-26 07:30 UTC, redundant network core components will undergo a scheduled maintenance in our Datacenter in Secaucus. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another. Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

April 27, 2021 07:00 - 09:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will update the configuration of the SMS to list service. No service disruption is expected during this change. This change is necessary to use separate SMTP mail relays with different IPs for the email status reports offered by our SMS to list service. These mail relays are already being used by the email to SMS and SMS to email services.

Schedule

April 30, 2021 00:00 - 00:15 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1

Description

As already announced in several emails over the last few months, we will no longer support the SOAP and SFTP interfaces from 2021-04-30. If you have already acted, there is no further need for activity on your part. If, on the other hand, you still have questions, please do not hesitate to contact our technical experts and/or the local Retarus support.

History

Description

Retarus will upgrade a fax outbound application, no service disruption is expected. This upgrade contains a bug fixes to address internal message handling to improve stability of service and improve tracking information. Also fax resume feature availability will be introduced by default and with it a switch off parameter in case it is not desired.


Components

Fax Services Outbound


Locations

CH 1, DE 1, DE 2, SG 1, US 1, US 2


Schedule

April 22, 2021 11:00 - April 22, 2021 13:00 UTC



April 22, 2021 14:13 UTC
[Update] Dear customer, the update of the fax backend application has been completed. While running extensive tests and verifying all system components, we did not find any problems afterwards. As planned, no interruptions were noticeable to our clients.

April 22, 2021 11:00 UTC
[Update] Scheduled maintenance is starting.

Description

On 2021-04-22 at 13:00 UTC, redundant network core components will undergo a scheduled maintenance in our data centre SG1 in Singapore. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another. Retarus Operations will strictly follow predefined guidelines for this tested change and will update the status on the status website.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound


Locations

SG 1


Schedule

April 22, 2021 13:00 - April 22, 2021 14:00 UTC



April 22, 2021 14:00 UTC
[Update] Scheduled maintenance is complete.

April 22, 2021 13:00 UTC
[Update] Scheduled maintenance is starting.

Description

On 2021-04-22 at 07:30 UTC, redundant network core components will undergo a scheduled maintenance in our data centre US1 in Ashburn. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another. Retarus Operations will strictly follow predefined guidelines for this tested change and will update the status on the status website.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound


Locations

US 1


Schedule

April 22, 2021 07:30 - April 22, 2021 08:30 UTC



April 22, 2021 08:30 UTC
[Update] Scheduled maintenance is complete.

April 22, 2021 07:30 UTC
[Update] Scheduled maintenance is starting.