[Identified] We have provided a fix in staging systems and are currently verifying functionality. If everything passes, we will deploy the fix in production tomorrow and provide you an update.
August 12, 2022 18:39 UTC
[Identified] We have identified the root cause of the issue. Unfortunately, it will require changes which cannot be completed before the upcoming Tuesday at earliest.
Fax sending function still continues working, but with missing status confirmations. Email and SMS campaigns are still fully operational.
We will keep you posted on any changes occurring. We apologize for any inconvenience caused by this incident.
August 12, 2022 12:35 UTC
[Investigating] We are facing reporting issues for Webexpress fax campaigns.
Faxes are sent out without any delay, but no report is available in Webexpress.
Email and SMS campaigns are not affected by this incident. We have escalated this matter and trying to resolve it as quick as possible, however currently there is no ETA for this.
Retarus will upgrade a fax inbound application, no service disruption is expected. This upgrade contains tracking improvements in in regard to ocr and includes bug fixes and improvements in regard to mTLS.
Retarus Transactional Email will undergo a scheduled software maintenance in all data centers.
During this maintenance, customers may experience some brief service interruptions where the HTTP API might reject mails with a temporary error. Since those interruptions will only last for a few seconds each time, a re-submission of such jobs should process normally without issues.
Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.