Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Retarus ENX network maintenancePlanned Maintenance

Schedule

October 4, 2023 11:00 - 13:00 UTC

Components

EDI Services, Fax Services Inbound, Fax Services Outbound

Locations

DE 2

Description

Retarus has planned a maintenance for the ENX network connection, aiming to enhance service stability and security. During the maintenance window, some customers might experience short interruptions to the ENX network, potentially causing delays in parts of services used via ENX such as EDI or FAX. Nonetheless, any affected tasks will be automatically reprocessed once the connection is restored. Customers using Retarus services not via ENX network (e.g. public IP or VPN) are NOT affected by this maintenance. 
Retarus software upgrade of Fax outbound servicePlanned Maintenance

Schedule

October 4, 2023 11:00 - 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax outbound service. During this time window, no service disruption is expected. This update brings bug fixes and additional stability improvements. 
Retarus software upgrade of Fax servicesPlanned Maintenance

Schedule

October 5, 2023 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus  will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce new features, improvements and minor fixes. 
Retarus SMS maintenancePlanned Maintenance

Schedule

October 9, 2023 09:00 - 14:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade and migrate multiple SMS applications. All SMS services will continue to be available during the update.
Retarus Transactional Email maintenancePlanned Maintenance

Schedule

October 10, 2023 06:00 - 10:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus Transactional Email will undergo a scheduled software maintenance in all its data centers. During this maintenance, customers may experience some brief service interruptions where the SMTP and HTTP API might reject e-mails with a temporary error. Since those interruptions will only last for a few seconds each time, a re-submission of such jobs should process normally without issues. 
Retarus software upgrade of fax outbound servicePlanned Maintenance

Schedule

October 11, 2023 11:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the fax outbound service Mail2Fax. During this time window, no service disruption is expected. This update brings bug fixes and additional stability improvements. 
Retarus E-Mail Security maintenance/ update of TLS versions / Your action might be requiredPlanned Maintenance

Schedule

November 1, 2023 07:00 - 08:00 UTC

Components

E-Mail Security Inbound

Locations

DE 2, DE 1

Description

From 1st November 2023 Retarus will exclusively accept incoming e-mails for the Retarus E-Mail Security Service via secure TLS connection with TLS v1.2 or a higher standard. Please ensure that your communication partners no longer use TLS versions older than TLS v1.2. Otherwise, we cannot rule out the possibility that from the time of the changeover, e-mails will be transmitted unencrypted for opportunistic TLS setups or would be rejected if forced TLS is configured.
Retarus ICS, esign & EDI maintenance/ Update of TLS versions / Your action might be requiredPlanned Maintenance

Schedule

November 1, 2023 07:00 - 08:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS)

Locations

DE 2, DE 1

Description

From 1st November 2023 incoming e-mails for the services Intelligent Capture Service, esign and EDI which are using TLS must be encrypted with TLS v1.2 or a higher standard. Please ensure not to use TLS version TLS v1.1 or older. Otherwise, we cannot rule out the possibility that from the time of the changeover, e-mails will be transmitted unencrypted for opportunistic TLS setups or would be rejected if forced TLS is configured. 

History

Retarus software upgrade of Fax outbound servicePlanned Maintenance

Description

Retarus will upgrade a fax outbound service. During this time window, no service disruption is expected. This maintenance will introduce some minor improvements and a bug fix. 


Components

Fax Services Outbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2


Schedule

September 28, 2023 11:00 - September 28, 2023 12:00 UTC


September 28, 2023 12:00 UTC
[Update] Scheduled maintenance is complete.

September 28, 2023 11:00 UTC
[Update] Scheduled maintenance is starting.
Maintenance in the redundant network core in FrankfurtPlanned Maintenance

Description

On 28.09.2023 7:00 AM - 11:00 AM UTC, redundant network core components will undergo a scheduled maintenance in our Data center in Frankfurt. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another.


Components

EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), SMS Services


Locations

DE 1


Schedule

September 28, 2023 07:00 - September 28, 2023 11:00 UTC


September 28, 2023 11:00 UTC
[Update] Scheduled maintenance is complete.

September 28, 2023 07:00 UTC
[Update] Scheduled maintenance is starting.
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