Retarus

Planned Maintenance In Progress

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Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Enterprise Fax Portal




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services
Password Reset. Disabled for IDHUB, IDP portal, Enterprise Fax Portal and Email ContinuityPlanned Maintenance

Description

We have mitigated vulnerability CVE-2026-18963 by temporarily disabling the password reset functionality for our IDHUB, IDP portal, Enterprise Fax Portal and Email Continuity. Users may be unable to reset their passwords until further notice. We are actively working on a permanent fix and will provide additional updates as they become available. For more details or assistance, please contact our Support team.

Components

E-Mail Security Inbound, Enterprise Fax Portal

Locations

DE 2, DE 1, US 1, US 2

Schedule

August 25, 2026 19:00 - August 31, 2026 00:00 UTC


September 9, 2026 09:51 UTC
UPDATE

We have rolled out the update to the IDP portal and reenabled the password reset functionality. We are still working on upgrading the Enterprise Fax Portal and Email Continuity and will provide an update at a later time.

September 4, 2026 12:54 UTC
UPDATE

We have rolled out an update to the IDHub and restored the password reset functionality. The IDP portal rollout is currently planned for early next week. We are still working on upgrading the Enterprise Fax Portal and Email Continuity, and will provide an update at a later time.

August 28, 2026 13:54 UTC
UPDATE

The initial rollout is planned for next week to avoid making a production change on a Friday and to ensure our engineers are available to monitor and support. For assistance, please contact our Support team.

August 26, 2026 07:52 UTC
UPDATE

Customers using Single Sign-On (SSO) are not affected by CVE-2026-18963 because their passwords are managed through their organization’s identity provider. As a precaution, password reset functionality remains temporarily disabled for customers using our native authentication. We are working on a permanent fix and will provide further updates as they become available. For more details or assistance, please contact our Support team.

August 26, 2026 07:36 UTC
UPDATE

Password Reset for IDHUB, IDP portal, Enterprise Fax Portal and Email Continuity has been disabled

Scheduled Maintenance

Retarus fax outbound service migrationPlanned Maintenance

Schedule

September 14, 2026 07:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will perform a service migration in fax outbound. During this time window, no service disruption is expected. The migration address some aspects of rendering.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

September 15, 2026 07:00 - 08:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce new features.
Retarus software configuration adjustment of fax outbound servicesPlanned Maintenance

Schedule

September 16, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will alter a configuration parameter of a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This adjustment introduces a higher security level. 
Retarus maintenance in the redundant Network Core Backbone in US1Planned Maintenance

Schedule

September 17, 2026 07:00 - September 18, 2026 19:00 UTC

Components

Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 1

Description

Retarus is upgrading components in its redundant network core to ensure more stable and future-proof operation. All components are clustered. The tasks will be carried out in accordance with Retarus’ change management guidelines and will not result in any planned downtime.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

September 17, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for configuration of a fax outbound service. During this time window, no service disruption is expected. This update will introduce some procedural improvements in config generation in SAP fax.
Retarus software maintenance of Enterprise Fax Portal Planned Maintenance

Schedule

September 17, 2026 11:00 - 13:00 UTC

Components

Enterprise Fax Portal

Locations

DE 2, DE 1, US 1, US 2

Description

Retarus will perform maintenance on the Enterprise Fax Portal during the specified time window. The maintenance will include updates to the processing backend. No service impact is expected.
Retarus software upgrade of fax inbound servicesPlanned Maintenance

Schedule

September 21, 2026 11:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound faxes. During this time window, no service disruption is expected. This update contains backend optimizations. 

History

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