Retarus

Active Incident and Maintenance

Updated a few seconds ago

Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Planned Maintenance

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

E-Mail Security Inbound :: Degraded performanceOperational

Incident Status

Operational

Components

E-Mail Security Inbound

Locations

DE 2, DE 1


September 7, 2026 08:30 UTC
MONITORING

The service has been restored and all systems are operating normally and all queues have been processed. We will continue to monitor the traffic closely to ensure the functionality of the service.

September 7, 2026 06:53 UTC
IDENTIFIED

We have identified the issue and are working on the resolution.

September 7, 2026 06:47 UTC
INVESTIGATING

We are currently investigating processing delays with E-Mail Security Inbound in our DE1 & DE2 data centres. We will keep you updated.
Retarus Services
Password Reset. Disabled for IDHUB, IDP portal, Enterprise Fax Portal and Email ContinuityPlanned Maintenance

Description

We have mitigated vulnerability CVE-2026-18963 by temporarily disabling the password reset functionality for our IDHUB, IDP portal, Enterprise Fax Portal and Email Continuity. Users may be unable to reset their passwords until further notice. We are actively working on a permanent fix and will provide additional updates as they become available. For more details or assistance, please contact our Support team.

Components

E-Mail Security Inbound, Fax Services Inbound, Intelligent Document Processing (IDP)

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Schedule

August 25, 2026 19:00 - August 31, 2026 00:00 UTC


September 4, 2026 12:54 UTC
UPDATE

We have rolled out an update to the IDHub and restored the password reset functionality. The IDP portal rollout is currently planned for early next week. We are still working on upgrading the Enterprise Fax Portal and Email Continuity, and will provide an update at a later time.

August 28, 2026 13:54 UTC
UPDATE

The initial rollout is planned for next week to avoid making a production change on a Friday and to ensure our engineers are available to monitor and support. For assistance, please contact our Support team.

August 26, 2026 07:52 UTC
UPDATE

Customers using Single Sign-On (SSO) are not affected by CVE-2026-18963 because their passwords are managed through their organization’s identity provider. As a precaution, password reset functionality remains temporarily disabled for customers using our native authentication. We are working on a permanent fix and will provide further updates as they become available. For more details or assistance, please contact our Support team.

August 26, 2026 07:36 UTC
UPDATE

Password Reset for IDHUB, IDP portal, Enterprise Fax Portal and Email Continuity has been disabled

Scheduled Maintenance

Retarus SMS Backend maintenancePlanned Maintenance

Schedule

September 8, 2026 07:00 - 17:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will move customers traffic onto the latest SMS Backend platform. The SMS Backend services will continue to be available during this change.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

September 9, 2026 06:00 - 07:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the outbound fax service. During this time window, no service disruption is expected. This maintenance will alter a default behavior for html rendering.
Retarus myEAS Portal LIVE upgradePlanned Maintenance

Schedule

September 10, 2026 09:00 - 13:00 UTC

Components

EAS Portal

Locations

DE 2

Description

This upgrade introduces new functionalities to our Transactional Email product, adding new self-service capabilities for Technical Account Management. During the deployment window, users should not experience any disruptions. All users should be able to use myEAS Portals as usual with full functionality.
Retarus software maintenance of fax servicesPlanned Maintenance

Schedule

September 10, 2026 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will perform maintenance on a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. 
Retarus fax outbound service migrationPlanned Maintenance

Schedule

September 14, 2026 07:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will perform a service migration in fax outbound. During this time window, no service disruption is expected. The migration address some aspects of rendering.

History

No incidents in the last day

Legal Disclaimer // Privacy Policy // Imprint
© 1992 – 2026 Retarus. All rights reserved.