Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Retarus myEAS BETA upgradePlanned Maintenance

Schedule

January 31, 2022 09:00 - 13:00 UTC

Components

EAS Portal

Locations

DE 2

Description

Retarus myEAS Portal BETA will undergo a scheduled maintenance. During this 4 hours window, users are not expected to experience any impacts. All users should be able to use the myEAS Portal as usually with full functionality. This maintenance is planned to upgrade functionality for our customers. During this maintenance myEAS Portal LIVE will still be reachable. Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

January 31, 2022 23:00 - 23:59 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Dear Customers, recently we have been informed by our suppliers, that new government regulations apply to all SMS traffic sent to the United States beginning February 2022. In detail, all International A2P SMS services, will require a numeric Sender ID pre-registration starting 01.01.2022 and have to be completed 31.01.2022! This means, that all messages sent with an unregistered Sender ID will fail beginning 1. February 2022! If you already have a registered short/long code purchased with us, a Retarus tech should contact your company by the end of this week to help you either replacing it or pre-registering the existing one. ALL CUSTOMERS NOT PURCHASED A SHORT/LONG CODE FROM RETARUS: Retarus will try to mitigate this issue by rerouting customers to a general short code. However, even small unregistered traffic (<100 SMS/month) is not guaranteed to work within our SLAs and since it’s a government regulation, we have no influence on the success of this measure. Therefore, we highly recommend contacting your account manager to discuss the options to get a dedicated short/long code from Retarus. Short version/FAQ: What changes? From February 1st 2022 new government regulations mandate, that all international A2P SMS traffic (like Retarus Outbound SMS services) toward United states has to use a pre-registered Sender ID. Who is affected? All Retarus customers sending SMS to the US using our Outbound SMS services e.g Mail2SMS, SMS4Rest/Soap. Customers sending SMS to other countries and not to the USA are NOT affected by this. Do I have to do something if I already purchased a dedicated short/long code from Retarus? Retarus will try to contact all customers already having a dedicated short/long code by the end of this week. If you do not get contacted until then, please contact your account manager! Do I have to do something if I have no dedicated short/long code with Retarus? Retarus will try to mitigate this issue by rerouting customers to a general short code. However, even small unregistered traffic (<100 SMS/month) is not guaranteed to work within our SLAs and since it’s a government regulation, we have no influence on the success of this measure. Therefore, we highly recommend contacting your account manager to discuss the options to get a dedicated short/long code from Retarus. Why do I get informed so late? Retarus itself was just recently informed about these new regulations published by the US authorities
SMS - Service Maintenance Planned Maintenance

Schedule

February 2, 2022 09:00 - 11:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We will be updating a central SMS component with a minor software package to improve the reliability of our SMS service. All SMS services will continue to be available during the change.

Schedule

February 2, 2022 13:00 - February 16, 2022 15:00 UTC

Components

Fax Services Inbound

Locations

US 1, US 2

Description

Retarus will be maintaining selected US numbers during the next two weeks. These numbers are expected to operate normally during this period.
Retarus certificate changePlanned Maintenance

Schedule

February 3, 2022 08:00 - 09:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will change the certificate for the sms4a.eu.retarus.com endpoint. The certificate is signed with a different root/intermediate certificate, which can be found on the Digicert website. DigiCert Website: https://www.digicert.com/kb/digicert-root-certificates.htm root: DigiCert Global Root CA intermediate: DigiCert TLS RSA SHA256 2020 CA1

Schedule

February 10, 2022 09:00 - 11:00 UTC

Components

EAS Portal

Locations

DE 2

Description

Retarus will upgrade the Email Quarantine portal. During this maintenance period, no service disruption is expected. This upgrade contains new features and several bug fixes. Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

February 23, 2022 08:00 - 08:30 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1, CH 2

Description

Dear customer, please note that for security and stability reasons, we will not support Faxolution for Windows (Desktop fax printer) older than version 3.8.7.0 after 01/19/2022 anymore. What do I have to to? Please check you clients version via the "info" section and use the "update" function of the application if a version < 3.8.7.0 is shown. What if I not update? After 01/19/2022 you will be not able to submit any new jobs to Retarus anymore, using a client version < 3.8.7.0 What if I encounter issues during the update? Some older client versions may show you an error during the update process. You can ignore this error as long as the new version shows after application restart. Some very old client versions may not be able of finding a new version to update. In this case you need to update manually. Please visit the EAS news entry for details.

History

SMS - Service MaintenancePlanned Maintenance

Description

We will be updating a central SMS component with a minor software package to improve the reliability of our SMS service. All SMS services will continue to be available during the change.


Components

SMS Services


Locations

DE 2


Schedule

January 27, 2022 08:00 - January 27, 2022 11:00 UTC



January 27, 2022 11:00 UTC
[Update] Scheduled maintenance is complete.

January 27, 2022 08:00 UTC
[Update] Scheduled maintenance is starting.

Description

One of the power providers supplying DE1 datacenter has scheduled a multi day maintenance on several grids used by Retarus. Our infrastructure team has reviewed the information and verified, that the backup grid is not affected at the same time. We therefore do not expect any impact for our services.


Components

EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, SMS Services


Locations

DE 1


Schedule

January 25, 2022 03:00 - January 26, 2022 23:00 UTC



January 26, 2022 23:00 UTC
[Update] Scheduled maintenance is complete.

January 25, 2022 03:00 UTC
[Update] Scheduled maintenance is starting.