Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

Retarus Services

Description

On 18.03.2024 08:00 AM - 11:00 AM UTC, redundant network core components will undergo a scheduled maintenance in our US2 Datacenter. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another.

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 2

Schedule

March 18, 2024 08:00 - 11:00 UTC



March 18, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Schedule

March 19, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the inbound Fax service which is the backend for EAS Inbound fax reporting and tracking. No customer impact is expected.

Schedule

March 20, 2024 08:00 - 11:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), SMS Services, Voice Service, WebExpress

Locations

DE 2

Description

On 20.03.2024 08:00 AM - 11:00 AM UTC, redundant network core components will undergo a scheduled maintenance in our Datacenter DE2. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another.

Schedule

March 25, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax2WS-Pull (FaxInPoll) service. This change will introduce various bug fixes and internal optimizations. Additionally, a new attribute will be returned in the JSON when fetching from topics. The documents array will now contain the new fileName attribute. For example, the old documents object would look like: "documents": [ { "type": "image/tiff", "url": "https://hostname/faxin/rest/v1/files/xxxx.tiff", } ] The new response will look like: "documents": [ { "type": "image/tiff", "url": "https://hostname/faxin/rest/v1/files/xxxx.tiff", "fileName": "ef78daae-6a3d-4f9d-b612-74b6b35022aa.tiff" } ] Please note this maintenance was originally scheduled for March 11, but has been rescheduled to March 25.
Retarus SMS maintenancePlanned Maintenance

Schedule

March 27, 2024 11:00 - 12:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will be changing the load balancer which hosts SMS for Applications SOAP, REST, HTTP and XML in the DE2 data center. The accessible IP address for the service in DE2 will change from 94.199.88.46 to 94.199.88.253. The transition will be done by updating the appropriate DNS entries. Therefore, please ensure that the IP address 94.199.88.253 is reachable via HTTPS if you have outbound firewall rules in place. In addition to the changing IP address, we are increasing DH parameters from 2048 bits to 4096. The IPs for receiving job push reports will not change. We will also remove support for the deprecated SSL versions TLS1.0 and TLS1.1 and will only support TLS 1.2 and 1.3 from now on. For most customers, except for those that have outbound firewall rules, no action is required and no service disruption is expected during this time. We are implementing this change to further improve the performance and resilience of the service.

Schedule

April 2, 2024 12:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

Retarus will upgrade several core components of the Fax service in our US2 data center to further improve infrastructure stability and reliability.  Throughout this maintenance, all services will remain accessible, although you may encounter a brief interruption of less than 30 seconds. Please be aware that we are upgrading our Diffie-Hellman parameters from 2048 bits to 4096. If your application is hard-coded to accept only 2048 bits, please ensure it can also accommodate 4096 bits before the specified change window. Failure to do so may result in communication issues with our service.

Schedule

April 8, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2

Description

Retarus will migrate a service endpoint by altering the DNS entries of following FQDNs fax4win.retarus.com fax4win.faxolution.net fax4win.de2.retarus.com from current IP 94.199.90.167 to new IP 94.199.88.194.  Please ensure that the new destination IP will not be blocked by your infrastructure. No service interruption is expected during the DNS change.

History

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