Retarus

Planned Maintenance In Progress

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Locations

Retarus Services
Retarus ICS maintenancePlanned Maintenance

Description

Retarus will adjust the routing of Email sending within the Intelligent Capture Services. The service will remain available during this change, and no impact is expected.

Components

Intelligent Capture Services (ICS)

Locations

DE 2

Schedule

February 19, 2024 10:00 - February 22, 2024 10:00 UTC



February 19, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Planned Maintenance

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Schedule

February 21, 2024 12:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 1

Description

Retarus will upgrade core components of the Fax service in our Frankfurt data center to further improve infrastructure stability and reliability.  Throughout the change window, all services will remain accessible, although you may encounter a brief interruption of less than 30 seconds. We will be increasing Diffie-Hellman parameters from 2048 bits to 4096. For most customers, no action is required.
Retarus SMS maintenancePlanned Maintenance

Schedule

February 22, 2024 10:00 - 13:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will migrate the remaining SMS customers to use the state-engine-backend. This change is intended to lead an increase in performance and reliability. No service impact is expected during the mentioned time window.

Schedule

February 22, 2024 11:00 - 12:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for receiving customer jobs (entry stack). During this change all services will continue to be available and no downtime is expected.

Schedule

February 22, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this maintenance we will be improving our outbound fax rendering services. During this time, services will continue to be available and no downtime is expected.
Retarus SMS maintenancePlanned Maintenance

Schedule

February 26, 2024 10:00 - 13:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will migrate the remaining SMS customers to use the state-engine-backend. This change is intended to lead an increase in performance and reliability. No service impact is expected during the mentioned time window.

Schedule

February 26, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade its Fax inbound services. During this change window, no service disruption is expected. This upgrade will introduce various internal optimizations.

Schedule

February 27, 2024 09:00 - 14:00 UTC

Components

E-Mail Security Inbound, E-Mail Security Outbound

Locations

DE 2, DE 1

Description

Retarus will upgrade parts of the Advanced Threat Protection service. All services will continue to be available during this change.

Schedule

February 27, 2024 12:00 - 14:00 UTC

Components

Fax Services Outbound

Locations

DE 2

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. This update brings internal improvements to our rendering infrastructure. During this maintenance window we are fully migrating to a system which has already been operating alongside our productive traffic. All services will continue to be available during this change and no downtime is expected.
Retarus SMS maintenancePlanned Maintenance

Schedule

February 28, 2024 10:00 - 13:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will migrate the remaining SMS customers to use the state-engine-backend. This change is intended to lead an increase in performance and reliability. No service impact is expected during the mentioned time window.

Schedule

March 4, 2024 10:00 - March 11, 2024 15:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

Dear Customer, To improve the stability, performance, and reliability of our infrastructure, Retarus will be performing a scheduled maintenance of the network equipment in the Secaucus data center. This maintenance is necessary to ensure that our network continues to meet the high demands of our customers. Customers that are using both of our data centers will experience no impact during the maintenance window, as we will be re-routing traffic to our second US data center Ashburn . However, customers who are only processing in Secaucus may experience short service disruptions of up to 5 minutes during the maintenance period. Retarus defined a new, future-oriented network technology for data processing within a data center. This rollout includes an upgrade of the port speeds and the transport method used. Retarus Operations will follow strictly predefined guidelines for this change. Our guidelines are designed to ensure that all changes are made in a safe and controlled manner, with minimal impact on our customers. Once the changes have been verified to be complete, we will notify you.

Schedule

March 11, 2024 09:00 - 10:00 UTC

Components

E-Mail Security Outbound

Locations

DE 2, DE 1

Description

Starting with March 11, 2024, Retarus will only accept outgoing emails from our customers that are routed to the Internet via the Retarus Email Security Service if they are sent via a secure TLS connection with TLS version 1.2 or higher. Please ensure that your mail systems no longer use TLS versions older than TLS v1.2. Otherwise, it cannot be ruled out that from the time of the changeover, emails will be transmitted unencrypted in opportunistic TLS setups or rejected when Forced TLS is configured.
Retarus SMS maintenancePlanned Maintenance

Schedule

March 27, 2024 11:00 - 12:00 UTC

Components

SMS Services

Locations

DE 2

Description

Retarus will be changing the load balancer which hosts SMS for Applications SOAP, REST, HTTP and XML in the DE2 data center. The accessible IP address for the service in DE2 will change from 94.199.88.46 to 94.199.88.253. The transition will be done by updating the appropriate DNS entries. Therefore, please ensure that the IP address 94.199.88.253 is reachable via HTTPS if you have outbound firewall rules in place. In addition to the changing IP address, we are increasing DH parameters from 2048 bits to 4096. The IPs for receiving job push reports will not change. We will also remove support for the deprecated SSL versions TLS1.0 and TLS1.1 and will only support TLS 1.2 and 1.3 from now on. For most customers, except for those that have outbound firewall rules, no action is required and no service disruption is expected during this time. We are implementing this change to further improve the performance and resilience of the service.

History

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. This update brings internal improvements to our rendering infrastructure. During this maintenance window we are fully migrating to a system which has already been operating alongside our productive traffic. All services will continue to be available during this change and no downtime is expected.


Components

Fax Services Outbound


Locations

DE 2


Schedule

February 20, 2024 12:00 - February 20, 2024 14:00 UTC



February 20, 2024 14:00 UTC
[Update] Scheduled maintenance is complete.

February 20, 2024 12:00 UTC
[Update] Scheduled maintenance is starting.

Description

Retarus will upgrade the Fax backend for the Webexpress service. The Webexpress services will continue to be available during this change, however due to the nature of the portal a restart of the UI is necessary and users will need to save their work and log in again.


Components

WebExpress


Locations

DE 2


Schedule

February 20, 2024 08:00 - February 20, 2024 12:00 UTC



February 20, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

February 20, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update will introduce a minor bug fix. 


Components

Fax Services Outbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2


Schedule

February 20, 2024 10:00 - February 20, 2024 11:00 UTC



February 20, 2024 11:00 UTC
[Update] Scheduled maintenance is complete.

February 20, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

Description

Retarus will upgrade parts of the Advanced Threat Protection service. All services will continue to be available during this change.


Components

E-Mail Security Inbound, E-Mail Security Outbound


Locations

DE 2, DE 1


Schedule

February 20, 2024 10:00 - February 20, 2024 11:00 UTC



February 20, 2024 11:00 UTC
[Update] Scheduled maintenance is complete.

February 20, 2024 10:00 UTC
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

EAS Portal


Locations

DE 2




February 20, 2024 08:43 UTC
[Resolved] We monitored the whole night and can confirm, that the service is processing normally again. All queues have been processed and reporting is near real-time again.

February 19, 2024 15:29 UTC
[Monitoring] The problem was resolved by the DEV team and we started processing the queue. This may take some time, we will keep the incident open and will update you again tomorrow morning.

February 16, 2024 21:17 UTC
[Identified] We have identified an issue impacting the results of fax inbound reporting. During this time, a limited number of faxes may appear in a pending status in the EAS portal. Please note that this issue solely affects reporting. The processing of faxes remains fully operational.