Retarus

Planned Maintenance In Progress

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Locations

Retarus Services
Core Network Upgrade - SG1 Data CenterPlanned Maintenance

Description

To improve the stability, performance, and reliability of our infrastructure, Retarus will be performing a scheduled maintenance of the network equipment in the SG1 data center. This maintenance is necessary to ensure that our network continues to meet the high demands of our customers. Customers who are processing in SG1 may experience short service disruptions of up to 5 minutes during the maintenance period. Retarus defined a new, future-oriented network technology for data processing within a data center. This rollout includes an upgrade of the port speeds and the transport method used. Retarus Operations will follow strictly predefined guidelines for this change. Our guidelines are designed to ensure that all changes are made in a safe and controlled manner, with minimal impact on our customers.

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support, Certificate Changes

Locations

SG 1

Schedule

October 21, 2024 09:00 - October 25, 2024 14:00 UTC


October 21, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Planned Maintenance

Certificate Changes




Planned Maintenance

Scheduled Maintenance

Retarus Email Security maintenancePlanned Maintenance

Schedule

October 22, 2024 07:00 - 15:00 UTC

Components

E-Mail Security Outbound

Locations

DE 1

Description

Retarus will migrate the Email Security service mail servers responsible for delivering emails to the internet. This update enhances scalability and efficiency. The IP addresses will remain the same, and no service impact is expected.
Retarus Database maintenancePlanned Maintenance

Schedule

October 23, 2024 06:00 - 12:00 UTC

Components

Transactional Email, E-Mail Security Outbound, Fax Services Outbound, SMS Services

Locations

DE 2

Description

Retarus will perform a database maintenance aiming to further improve stability and reliability for our services. During the mentioned time window no service impact is expected.
Retarus Transactional Email maintenancePlanned Maintenance

Schedule

October 24, 2024 08:00 - 10:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade several components responsible for receiving customer orders for the Transactional Email Service. All services will remain available during the changeover. No downtime is expected.

History

Retarus EDI/ICS maintenancePlanned Maintenance

Description

We will be performing minor service improvements to enhance system functionality. During this upgrade, instances will be unavailable for approximately 10 minutes. Jobs will continue to be accepted but may experience a slight delay in processing. EDI services will remain available throughout this maintenance window.


Components

EDI Services, Intelligent Capture Services (ICS)


Locations

DE 2, DE 1


Schedule

October 15, 2024 09:00 - October 21, 2024 15:00 UTC


October 21, 2024 15:00 UTC
[Update] Scheduled maintenance is complete.

October 15, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
Retarus EAS Portal maintenancePlanned Maintenance

Description

Retarus has scheduled a maintenance to roll out a new version of EAS. The upgraded version will affect Email Security Reports and User Configuration. We do not expect any impact on users during this 2-hour window. All users should be able to use the portal as usual with full functionality.


Components

EAS Portal


Locations

DE 2


Schedule

October 21, 2024 13:00 - October 21, 2024 15:00 UTC


October 21, 2024 15:00 UTC
[Update] Scheduled maintenance is complete.

October 21, 2024 13:00 UTC
[Update] Scheduled maintenance is starting.
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