Retarus

All Systems Operational

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Locations

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Enterprise Fax Portal




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Retarus Services

Scheduled Maintenance

Retarus maintenance of Mail2Fax email hosts. Planned Maintenance

Schedule

October 28, 2026 10:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

To maintain security best practices, Retarus will update the TLS configuration on the mail relays supporting the Mail2Fax service. This change will remove support for older cipher suites and disable TLS renegotiation.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

October 29, 2026 08:00 - 10:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce some minor bug fixes and add new feature component for tracking.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

October 29, 2026 11:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the handling requests of the fax configuration API.  This update will introduce minor bug fixes and security updates. During this time window, no service disruption is expected.
Retarus software upgrade of fax outbound service Planned Maintenance

Schedule

November 2, 2026 07:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the fax outbound service. During this time window, no service disruption is expected. This update addresses a minor security goal in a rendering component. 
Retarus Certificate Renewal 2026 for AS2/HTTPS connections to Retarus Managed EDI, ICS and IDP ServicesPlanned Maintenance

Schedule

November 2, 2026 09:00 - November 6, 2026 01:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP)

Locations

DE 2, DE 1

Description

We would like to inform you that the certificate for our HTTPS and AS2 connections via the Retarus Managed EDI, ICS and IDP Services will be replaced soon. The current certificate expires on November 6th, 2026, at 1:00 AM UTC. The new certificate has not been issued yet, so the changeover is expected to take place on the 2nd November 09:00 AM UTC. You and your partners will receive more detailed information about this Change via E-Mail. HTTPS The current HTTPS certificate must be updated on the 2nd November 09:00 AM UTC. AS2 AS2 partners have the option to change the provided certificate at any time from now but not later than 2nd November 09:00 AM UTC. If you have any questions about the expiration or the update process, please send an email to the following address: certificatechange@retarus.com
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

November 3, 2026 07:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update introduces new features which will have no external impact for customers. 
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

November 4, 2026 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for configuration of a fax outbound service. During this time window, no service disruption is expected. This update will introduce some procedural improvements in config generation in SAP fax as well as a minor bug fix.

History

Retarus SMS Backend maintenancePlanned Maintenance

Description

Retarus will move customers traffic onto the latest SMS Backend platform. The SMS Backend services will continue to be available during this change.


Components

SMS Services


Locations

DE 2, DE 1


Schedule

October 27, 2026 07:00 - October 27, 2026 17:00 UTC


October 27, 2026 17:00 UTC
UPDATE

Scheduled maintenance is complete.

October 27, 2026 07:00 UTC
UPDATE

Scheduled maintenance is starting.
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