Retarus

Planned Maintenance In Progress

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Locations

EAS Portal




Operational

EDI Services




Planned Maintenance

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Planned Maintenance

Intelligent Document Processing (IDP)




Planned Maintenance

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Planned Maintenance

Certificate Changes




Operational

Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of January through April 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays & Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

January 6, 2026 08:00 - April 30, 2026 00:00 UTC


January 6, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.
Retarus maintenance to servers in US1Planned Maintenance

Description

Retarus is upgrading and verifying servers in our US1 data center. Over the next four weeks, we will gradually roll out updated architecture to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions.

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 1

Schedule

March 9, 2026 06:00 - April 9, 2026 06:00 UTC


March 9, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.
Retarus EDI Systems maintenancePlanned Maintenance

Description

Over the next two weeks, we will gradually migrate our EDI server architecture to a new infrastructure to enhance system reliability. The update will be carried out in several phases and outside business hours in order to minimize the impact. Each phase will be monitored precisely. Downtime for each server is expected to be between 2 and 4 hours.

Components

EDI Services, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP)

Locations

DE 2

Schedule

March 9, 2026 15:00 - March 19, 2026 08:00 UTC


March 9, 2026 15:00 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - 17:08 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

March 11, 2026 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During the change window, we will be updating dependencies to core applications responsible for document rendering. No service disruption is expected.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

March 12, 2026 12:00 - March 13, 2026 12:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will be upgrading a component responsible for processing outbound faxes. This update includes dependency upgrades for the Faxolution for Epic solution (Epic connector) and a migration of the application to a new architecture. No downtime is expected, and all services will remain available throughout the maintenance window.
Retarus software upgrade for generation of fax outbound archive reportsPlanned Maintenance

Schedule

March 31, 2026 18:00 - April 1, 2026 07:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the component responsible for the generation of fax outbound archive reports. This update includes performance enhancements and bug fixes. The reports will be generated on April 1st, 2026 and are created from the new version. 

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