Description

In October 2025, Retarus introduced two-factor authentication (2FA) for myEAS and Classic EAS to meet customer requirements and align with industry best practices. Since its introduction, 2FA has been available as an optional feature for users who do not log in through SSO. To further enhance security, 2FA will soon become mandatory for all non-SSO users. Starting 20 January 2026, all users who authenticate without SSO will be required to set up and use 2FA. This requirement does not apply to SSO users. To ensure a smooth transition, we encourage you to set up your 2FA access at your earliest convenience and to inform your colleagues who are working with our portals to do the same. If you have any questions or need assistance, please refer to our Documentation Center and FAQs. Documentation Center: https://docs.retarus.com/eas/myeas-idhub-identity-management FAQs: https://docs.retarus.com/eas/idhub-frequently-asked-questions You can also contact our Support team at support@retarus.com

Components

EAS Portal

Locations

DE 2

Schedule

December 10, 2025 15:00 - January 25, 2026 23:00 UTC

Description

During the months of January through April 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays & Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

January 6, 2026 08:00 - April 30, 2026 00:00 UTC