EDI Services, Fax Services Inbound, Fax Services Outbound
Retarus has planned a maintenance for the ENX network connection, aiming to enhance service stability and security.
During the maintenance window, some customers might experience short interruptions to the ENX network, potentially causing delays in parts of services used via ENX such as EDI or FAX. Nonetheless, any affected tasks will be automatically reprocessed once the connection is restored.
Customers using Retarus services not via ENX network (e.g. public IP or VPN) are NOT affected by this maintenance.
Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce new features, improvements and minor fixes.
Retarus Transactional Email will undergo a scheduled software maintenance in all its data centers.
During this maintenance, customers may experience some brief service interruptions where the SMTP and HTTP API might reject e-mails with a temporary error. Since those interruptions will only last for a few seconds each time, a re-submission of such jobs should process normally without issues.
From 1st November 2023 Retarus will exclusively accept incoming e-mails for the Retarus E-Mail Security Service via secure TLS connection with TLS v1.2 or a higher standard.
Please ensure that your communication partners no longer use TLS versions older than TLS v1.2. Otherwise, we cannot rule out the possibility that from the time of the changeover, e-mails will be transmitted unencrypted for opportunistic TLS setups or would be rejected if forced TLS is configured.
From 1st November 2023 incoming e-mails for the services Intelligent Capture Service, esign and EDI which are using TLS must be encrypted with TLS v1.2 or a higher standard.
Please ensure not to use TLS version TLS v1.1 or older. Otherwise, we cannot rule out the possibility that from the time of the changeover, e-mails will be transmitted unencrypted for opportunistic TLS setups or would be rejected if forced TLS is configured.
On 28.09.2023 7:00 AM - 11:00 AM UTC, redundant network core components will undergo a scheduled maintenance in our Data center in Frankfurt. This maintenance is necessary to ensure a consistently high system stability.
There is no interruption of services to be expected, as the components are redundant and are getting updated one after another.