Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Schedule

April 18, 2024 11:00 - 12:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax2Mail service. This update provides internal service optimizations and security updates. During this maintenance window, no service disruption is expected.  

Schedule

April 22, 2024 07:00 - 08:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the outbound Fax service. During this time window, no service disruption is expected. This maintenance will add new and improved features, as well as introduce some minor bug fixes.

Schedule

April 22, 2024 09:00 - 11:00 UTC

Components

E-Mail Security Inbound

Locations

DE 1

Description

Retarus will upgrade parts of its inbound MTA (Mail Transfer Agent) infrastructure. The services will continue to be available during this change.

Schedule

April 23, 2024 08:00 - 12:00 UTC

Components

E-Mail Security Inbound

Locations

DE 1

Description

Retarus will upgrade parts of the inbound MTA (Mail Transfer Agent) infrastructure.  The services will continue to be available during this change.

Schedule

May 6, 2024 09:00 - 12:00 UTC

Components

WebExpress

Locations

DE 2

Description

Retarus is implementing an upgrade to the internal communication system for Webexpress fax jobs, leveraging the expanded infrastructure. This change is expected to be seamless and without any service disruptions. However, all connected users will be notified and requested to log off and log in again during the mentioned time window.

Schedule

May 13, 2024 07:00 - 09:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will update internal queue settings for the service Fax2Mail to align them for all customers. We do not expect any impact for customers. However, in some rare cases, some customers could receive faxes from additional MTAs. After the change, Retarus will monitor the general mail delivery for all customers. 

History

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