Retarus

Planned Maintenance In Progress

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Locations

Retarus Services
Retarus maintenance to servers in DE2Planned Maintenance

Description

Retarus is upgrading and verifying servers in our DE2 data center. Over the next five weeks, we will gradually roll out updated architecture to enhance system reliability. This process will be closely monitored by multiple teams to ensure a seamless transition without service interruptions

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support

Locations

DE 2

Schedule

May 15, 2025 08:00 - June 19, 2025 18:00 UTC


May 15, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
Retarus Email Security maintenancePlanned Maintenance

Description

Retarus will upgrade parts of the Email Security infrastructure in our DE1 Datacenter. During this time window, no service disruption is expected.

Components

E-Mail Security Inbound, E-Mail Security Outbound

Locations

DE 1

Schedule

May 19, 2025 08:00 - 16:00 UTC


May 19, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.
Retarus M4A maintenancePlanned Maintenance

Description

Retarus will upgrade parts of the M4A infrastructure in our Datacenters. During this time window, no service disruption is expected.

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Schedule

May 19, 2025 08:00 - May 23, 2025 18:00 UTC


May 19, 2025 08:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Planned Maintenance

EDI Services




Planned Maintenance

Transactional Email




Planned Maintenance

E-Mail Security Inbound




Planned Maintenance

E-Mail Security Outbound




Planned Maintenance

Fax Services Inbound




Planned Maintenance

Fax Services Outbound




Planned Maintenance

Intelligent Capture Services (ICS)




Planned Maintenance

Intelligent Document Processing (IDP)




Planned Maintenance

SMS Services




Planned Maintenance

Voice Service




Planned Maintenance

WebExpress




Planned Maintenance

Retarus Support




Planned Maintenance

Certificate Changes




Operational

Scheduled Maintenance

Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

May 22, 2025 07:00 - 08:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce some minor bug fixes and added feature.
Retarus DNS Zones maintenancePlanned Maintenance

Schedule

May 26, 2025 05:00 - June 5, 2025 18:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1

Description

Retarus will make further improvements to its public DNS setup. Retarus' public DNS zones will be transferred to a new DNS provider, which offers added value in terms of availability and quality. The process will be completed without any interruptions in service delivery and is completed within 14 days. No action is required on the part of the customer.
Retarus Database MaintenancePlanned Maintenance

Schedule

June 2, 2025 06:00 - June 4, 2025 14:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, AU 1

Description

Retarus will perform maintenance for some of its databases. Minor processing delays may occur in small timeframes within the maintenance window.
Retarus Data Center DE2 Relocation (Q2–Q3/2025)Planned Maintenance

Schedule

June 23, 2025 06:00 - August 1, 2025 18:00 UTC

Components

EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress

Locations

DE 2

Description

Dear Sir or Madam, We would like to inform you about an important infrastructure project that will significantly enhance the stability, performance, and scalability of our services: Retarus is relocating all network and infrastructure components currently hosted at DE2 to a new, state-of-the-art data center located in the greater Munich area. This relocation will be carried out in carefully planned phases and with the utmost diligence. No action is required on your part as a Retarus customer. Please rest assured that our high standards regarding information security, data privacy, and compliance with all applicable laws and regulations will continue to be fully observed throughout and after the relocation. These standards remain unchanged. The new data center meets the latest security requirements and is certified in accordance with internationally recognized standards (e.g., ISO 27001, ISAE 3402). Your data remains fully protected with us. The new data center location is used exclusively as a housing environment. All active components, such as servers and network devices, continue to be fully and exclusively operated and managed by Retarus. Key Information at a Glance No changes to customer-facing systems: IP addresses, URLs, and all logical entities remain unchanged. Therefore, no migration effort is required on your end. Highest standards of security and control: All relocation activities will be carried out exclusively by Retarus employees. At no point will third parties have unsupervised access to any network or server components. Seamless transition through clustering and redundancy: The current and new data centers are interconnected via high-bandwidth, redundant links. All relevant systems operate in clustered configurations, allowing for a step-by-step migration without service interruptions. Micro-outages may occur – typically unnoticeable: During the migration, very short service interruptions (a few seconds) may occur as we perform failover and availability testing. These will be brief and are typically not perceptible to end users. Automatic fallback to Frankfurt (DE1): For the duration of the migration, select services will be rerouted to our Frankfurt (DE1) data center. Customers with redundant connections to both Munich and Frankfurt will automatically benefit from this failover. Dedicated connections (e.g., Leased Lines): Customers with direct physical connections to the current data center have already been informed individually. If you have any questions, please reach out to support@retarus.com. Timeline Summary April 28 – May 9, 2025: Migration of development and staging systems Starting May 21, 2025: Initial relocation of productive network infrastructure June 23 – August 1, 2025: Gradual migration of all productive infrastructure and core network components All systems fully operational at DE2 by August 1, 2025 During the main relocation window (June 23 to August 1, 2025), we will provide transparent, real-time updates on our status page. Additional service-specific maintenance windows may be announced separately if needed. If you have any questions or concerns, please do not hesitate to contact us via support@retarus.com. We appreciate your continued trust in Retarus. Best regards, Your Retarus Team

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