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Retarus Global Delivery Network: Status Page

All Systems Operational

Updated a minute ago

Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

E-Mail for Applications




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Faxolution for Business Applications - New API entry pointPlanned Maintenance

Schedule

August 3, 2018 11:00AM - 11:15AM UTC

Components

Fax Services Outbound

Locations

US 1, US 2

Description

Dear valued customer, <p> In order to increase production capacity and performance for the ‘Faxolution for Business Applications” outbound service in the US datacenters, Retarus will be moving the service to a new backbone. <p>As these changes will be impactful for some of our customers, we’d like to provide you with advanced details of the changes and recommended actions to ensure business continuity: <p><p>What will change: <p>1. The API entry point, https://faxws.us.retarus.com, will terminate and process faxes at a different backbone. <p>1a. Customers using PUSH status reports only: You will have to allow the following IP range to connect from/to your network: 207.126.136.0/22 <p>1b. Customers using PULL status reports have the following options: Switch from PULL to PUSH notifications before the switch date OR Prior to the switch date, change to the entry point faxws.us2.retarus.com and pull missing status for the old entry point from faxws.us1.retarus.com <p><p>Please note: It is already possible to test the new backbone today. Use the following DNS name to submit jobs and pull/push status reports: faxws.us2.retarus.com <p>If you encounter any problems while testing with the new entry point, please do not hesitate to contact our support.

History

EAS and WXP portal currently not availableDegraded Performance

Incident Status

Degraded Performance


Components

EAS Portal, WebExpress


Locations

DE 2



July 17, 2018 12:43PM UTC
[Resolved] This incident has been resolved.

July 17, 2018 12:23PM UTC
[Investigating] The EAS and WXP portal is currently not available. We're investigating with high priority and will keep you updated.
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