Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Scheduled Maintenance

Core Network Migration - US1 Data Center Planned Maintenance

Schedule

October 15, 2024 07:00 - 08:30 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support

Locations

US 1

Description

In order to improve the stability, performance and reliability of our infrastructure, Retarus is carrying out a scheduled migration of a central network cluster in the US1 data center. This maintenance work is necessary to ensure that our network continues to meet the high demands of our customers. Customers who are processing in US1 may experience short service disruptions of up to 1 minute during the maintenance period.
Retarus Database maintenancePlanned Maintenance

Schedule

October 15, 2024 08:00 - 10:00 UTC

Components

Intelligent Document Processing (IDP)

Locations

DE 2

Description

To further improve stability and reliability, Retarus will perform a database maintenance including a major database upgrade. During the change window, customers may experience minor disruptions to our IDP services.
Retarus EDI/ICS maintenancePlanned Maintenance

Schedule

October 15, 2024 09:00 - October 21, 2024 15:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS)

Locations

DE 2, DE 1

Description

We will be performing minor service improvements to enhance system functionality. During this upgrade, instances will be unavailable for approximately 10 minutes. Jobs will continue to be accepted but may experience a slight delay in processing. EDI services will remain available throughout this maintenance window.
Core Network Upgrade - SG1 Data CenterPlanned Maintenance

Schedule

October 21, 2024 09:00 - October 25, 2024 14:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support, Certificate Changes

Locations

SG 1

Description

To improve the stability, performance, and reliability of our infrastructure, Retarus will be performing a scheduled maintenance of the network equipment in the SG1 data center. This maintenance is necessary to ensure that our network continues to meet the high demands of our customers. Customers who are processing in SG1 may experience short service disruptions of up to 5 minutes during the maintenance period. Retarus defined a new, future-oriented network technology for data processing within a data center. This rollout includes an upgrade of the port speeds and the transport method used. Retarus Operations will follow strictly predefined guidelines for this change. Our guidelines are designed to ensure that all changes are made in a safe and controlled manner, with minimal impact on our customers.
Retarus Transactional Email maintenancePlanned Maintenance

Schedule

October 24, 2024 08:00 - 10:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade several components responsible for receiving customer orders for the Transactional Email Service. All services will remain available during the changeover. No downtime is expected.

History

Retarus software upgrade of Fax outbound servicesPlanned Maintenance

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update will introduce some minor bug fixes.


Components

Fax Services Outbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1


Schedule

October 10, 2024 08:00 - October 10, 2024 09:00 UTC


October 10, 2024 09:00 UTC
[Update] Scheduled maintenance is complete.

October 10, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.
Core Network Migration - SG1 Data CenterPlanned Maintenance

Description

In order to improve the stability, performance and reliability of our infrastructure, Retarus is carrying out a scheduled migration of a central network cluster in the SG1 data center. This maintenance work is necessary to ensure that our network continues to meet the high demands of our customers. Customers who are processing in SG1 may experience short service disruptions of up to 1 minute during the maintenance period.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

SG 1


Schedule

October 9, 2024 14:00 - October 9, 2024 15:30 UTC


October 9, 2024 15:30 UTC
[Update] Scheduled maintenance is complete.

October 9, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.
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