Retarus

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Fax Services Inbound




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WebExpress




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Scheduled Maintenance

New IP range for fax inbound transmissionsPlanned Maintenance

Schedule

April 22, 2019 1:00PM - April 25, 2019 10:00PM UTC

Components

Fax Services Inbound

Locations

US 1, US 2

Description

<p>In order to increase production capacity and resiliency for the Retarus fax inbound services in the US datacenters, Retarus will add additional processing resources. As a result, some changes might be visible to you and possibly <strong>require your action.</strong><br />Please note, customers utilizing a VPN connection to receive faxes from Retarus, will be excluded from this change and contacted directly through our migration team for individual schedules.</p> <p style="padding-left: 30px;">1. What will change &ndash; Faxes Retarus receives for you, will be processed on additional backend systems. These systems will operate on a different IP range. <br />Retarus customers will therefore receive faxes using Email, FTP or Web Services from additional IP addresses.</p> <p style="padding-left: 30px;"><strong>2. Required actions</strong> - Customers with firewall restrictions for Email/FTP/API inbound fax traffic, will have to allow the new IP range before go live date, to connect from/to their systems. To test if your system(s) can handle the new address range, see point &ldquo;3. How can I test already?&rdquo; <br /> <strong>The new IP range you have to allow is: 207.126.138.96/27</strong></p> <p style="padding-left: 30px;">3. How can I test already? - The additional resources are already available for testing. In order to do so, please contact <a href="mailto:support@retarus.com">support@retarus.com</a>, they will setup a test number utilizing the new resources and assign it temporarily to your account for testing.</p> <p style="padding-left: 30px;">4. Why is the scheduled change period 4 days long? - As we require assistance from our carriers to process this change, it will take 3-4 business days to activate the processing resources for all inbound numbers. After the change is completed, all production traffic will be processed through the old and new IP range and we will notify all customers.</p> <p><br />We understand that security relevant changes can take time, please note that we therefore inform you 8 weeks in advance about this change.</p>

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