Retarus

All Systems Operational

Updated a few seconds ago

Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Retarus Fax Inbound MaintenancePlanned Maintenance

Schedule

November 30, 2020 1:00PM - 2:00PM UTC

Components

Fax Services Inbound

Locations

CH 2, DE 1, DE 2, SG 1, US 1, US 2

Description

On 2020-11-30 from 13:00 to 14:00 UTC, Retarus will carry out a scheduled maintenance of the fax inbound service. No service disruption is expected during this period. This maintenance improves maintainability, resilience and interoperability improvements for the fax inbound configuration.
Queueing component replacement Planned Maintenance

Schedule

December 1, 2020 1:00PM - 3:00PM UTC

Components

Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 1

Description

Retarus operations will carry out a technical replacement on a queueing component in DE1 data center. The component is fully clustered and we performed the same replacement in several data centers before. We therefore do not expect any impact for our customers.

History

Retarus Fax Outbound maintenancePlanned Maintenance

Description

On 25th November from 07:00 UTC to 10:00 UTC, Retarus will upgrade the Faxolution for Windows API. During this time window, no service disruption is expected. This upgrade contains improvements in monitoring, tracking and high-availability data center properties.


Components

Fax Services Outbound


Locations

CH 1, DE 1, DE 2, SG 1, US 1, US 2


Schedule

November 25, 2020 7:00AM - November 25, 2020 10:00AM UTC


November 25, 2020 10:00AM UTC
[Update] Scheduled maintenance is complete.

November 25, 2020 7:00AM UTC
[Update] Scheduled maintenance is starting.
Increased volume of DDoS attacksOperational

Incident Status

Operational


Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, LFiX, SMS Services, Voice Service, WebExpress


Locations

DE 2, DE 1



November 24, 2020 5:43PM UTC
[Resolved] We determined a major decrease in attacks for the last couple hours. We have also completed our fine tuning on specific countermeasures against this attack, which should eliminate impact for our customers if there where any in case of new attacks.

November 24, 2020 1:14PM UTC
[Identified] We are currently seeing an increased volume of DDoS attacks against our network, causing some short timeouts in our service responses.  Appropriate, automated countermeasures on our and our services provider infrastructure are in place and protecting our service infrastructure as designed.  Attacks happen intermittently and we are fine tuning countermeasures to further minimize the impact to our customers. All systems are up and running and we are closely monitoring the development of the attacks and are prepared to respond. We will update you if any major change occurs.
Mail2SMS :: Degraded performanceDegraded Performance

Incident Status

Degraded Performance


Components

SMS Services


Locations

DE 2



November 24, 2020 4:01PM UTC
[Resolved] This incident has been resolved.

November 24, 2020 3:49PM UTC
[Monitoring] The service has been restored and all systems are operating normally. We continue to monitor the traffic closely to ensure the functionality of the service.

November 24, 2020 3:03PM UTC
[Investigating] We are currently investigating processing delays with service Mail2SMS in our DE2 data center. We will keep you updated.
Retarus software upgrade of ocr servicePlanned Maintenance

Description

Retarus will undergo a planned scheduled maintenance in the fax inbound and outbound environment in order to upgrade software. We have scheduled the maintenance for Tuesday, 24th of November from 11am UTC to 1pm UTC. During this 2 hour window, users are not expected to experience any impact due to high availability infrastructure. This maintenance is planned to upgrade our ocr service, which will introduces some fixes and improvements.


Components

Fax Services Inbound, Fax Services Outbound


Locations

CH 1, DE 1, DE 2, SG 1, US 1, US 2


Schedule

November 24, 2020 11:00AM - November 24, 2020 1:00PM UTC


November 24, 2020 1:00PM UTC
[Update] Scheduled maintenance is complete.

November 24, 2020 11:00AM UTC
[Update] Scheduled maintenance is starting.
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