Retarus

All Systems Operational

Updated a minute ago

Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

E-Mail for Applications




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Retarus Mail2Fax MaintenancePlanned Maintenance

Schedule

March 25, 2019 12:00PM - 1:00PM UTC

Components

Fax Services Outbound

Locations

US 1, US 2

Description

Our Outbound Fax Service "Mail2Fax" for US customers will undergo a scheduled maintenance in order to update it to the newest available version. During this maintenance window, we are not expecting any impact for our customers. Retarus Operations will follow strictly predefined guidelines for this change and send a notification after the update is verified to be completed. Release notes: * Rendering Engine performance improvements *Internal Tracking metrics To give our customers the best possible product experience, we now offer a preview instance to facilitate pre-release testing of the new version. This preview is currently available for use but will be disabled once the new version moves into production. To test the new version: * <fax-number>@test.us2.rfax.net (e.g., 2128661956@test.us2.rfax.net)

Schedule

March 26, 2019 2:00PM - 2:00PM UTC

Components

E-Mail for Applications, Fax Services Inbound, Fax Services Outbound

Locations

SG 1

Description

On 2019-03-26 14:00 UTC, redundant network core components will undergo a scheduled maintenance in our data centre in Singapore. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another. Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

March 27, 2019 1:00PM - 1:00PM UTC

Components

EAS Portal, EDI Services, E-Mail for Applications, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, LFiX, SMS Services, Voice Service, WebExpress

Locations

DE 2

Description

On 2019-03-27 13:00 UTC, redundant network core components will undergo a scheduled maintenance in our data centre in Munich. This maintenance is necessary to ensure a consistently high system stability. There is no interruption of services to be expected, as the components are redundant and are getting updated one after another. Retarus Operations will follow strict predefined guidelines for this tested change and will update the status on the status website.

Schedule

April 22, 2019 1:00PM - April 25, 2019 10:00PM UTC

Components

Fax Services Inbound

Locations

US 1, US 2

Description

<p>In order to increase production capacity and resiliency for the Retarus fax inbound services in the US datacenters, Retarus will add additional processing resources. As a result, some changes might be visible to you and possibly <strong>require your action.</strong><br />Please note, customers utilizing a VPN connection to receive faxes from Retarus, will be excluded from this change and contacted directly through our migration team for individual schedules.</p> <p style="padding-left: 30px;">1. What will change &ndash; Faxes Retarus receives for you, will be processed on additional backend systems. These systems will operate on a different IP range. <br />Retarus customers will therefore receive faxes using Email, FTP or Web Services from additional IP addresses.</p> <p style="padding-left: 30px;"><strong>2. Required actions</strong> - Customers with firewall restrictions for Email/FTP/API inbound fax traffic, will have to allow the new IP range before go live date, to connect from/to their systems. To test if your system(s) can handle the new address range, see point &ldquo;3. How can I test already?&rdquo; <br /> <strong>The new IP range you have to allow is: 207.126.138.96/27</strong></p> <p style="padding-left: 30px;">3. How can I test already? - The additional resources are already available for testing. In order to do so, please contact <a href="mailto:support@retarus.com">support@retarus.com</a>, they will setup a test number utilizing the new resources and assign it temporarily to your account for testing.</p> <p style="padding-left: 30px;">4. Why is the scheduled change period 4 days long? - As we require assistance from our carriers to process this change, it will take 3-4 business days to activate the processing resources for all inbound numbers. After the change is completed, all production traffic will be processed through the old and new IP range and we will notify all customers.</p> <p><br />We understand that security relevant changes can take time, please note that we therefore inform you 8 weeks in advance about this change.</p>

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