Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

LFiX




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Scheduled Maintenance

Planned Maintenance of Retarus fax backend Planned Maintenance

Schedule

January 21, 2020 8:00AM - 8:30AM UTC

Components

Fax Services Outbound

Locations

DE 1, DE 2

Description

The Retarus fax backend will undergo a planned scheduled maintenance in order to update it to the newest software version, which successfully passed QA. This update only affects the service Faxolution for Applications (SOAP/REST) in DE data centers. During this maintenance, we do not expect any customer impact. Retarus Operations will follow strict predefined guidelines for this change.
Important Network Backbone maintenance US2 DCPlanned Maintenance

Schedule

January 29, 2020 6:00AM - 11:00AM UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

The Retarus network backbone in our Secaucus DC will undergo an important scheduled maintenance. This maintenance is necessary to further improve high availability and stability for our customers. During this maintenance we do not expect any customer impact. Retarus Operations will follow strict predefined guidelines for this tested change, will update the status on the status website and send a notification after the update is verified to be completed.
[ACTION REQUIRED] Retarus ending support for TLSv1.0 and TLSv1.1 for Faxolution for ApplicationsPlanned Maintenance

Schedule

February 1, 2020 1:00PM - 2:00PM UTC

Components

Fax Services Outbound

Locations

US 1, US 2

Description

Starting February 1st 2020, Retarus will no longer support the deprecated and vulnerable protocols TLSv1.0 and TLSv1.1 with our Faxolution For Applications service SOAP and REST. Beginning that day, we will only be accepting requests compliant with TLSv1.2. To test your application, you may use endpoints provided below. These endpoints act the same as production URLs, but they only support TLS1.2. SOAP: https://faxws.us1.retarus.com/Faxolution/v1.0?wsdl https://faxws.us1.retarus.com/Faxolution201203?wsdl https://faxws.us1.retarus.com/Faxolution/v3.0?wsdl __ REST: https://faxws.us1.retarus.com/rest/v1/[customer number]/fax Please be sure to update your production systems before February 2020. If you have any questions or concerns, you may contact us at 844-RETARUS or send us an email to support@retarus.com

January 2, 2020 3:42PM UTC
[Update] Starting February 1st 2020, Retarus will no longer support the deprecated and vulnerable protocols TLSv1.0 and TLSv1.1 with our Faxolution For Applications service SOAP and REST. Beginning that day, we will only be accepting requests compliant with TLSv1.2. To test your application, you may use endpoints provided below. These endpoints act the same as production URLs, but they only support TLS1.2. SOAP: https://faxws.us1.retarus.com/Faxolution/v1.0?wsdl https://faxws.us1.retarus.com/Faxolution201203?wsdl https://faxws.us1.retarus.com/Faxolution/v3.0?wsdl __ REST: https://faxws.us1.retarus.com/rest/v1/[customer number]/fax Please be sure to update your production systems before February 2020. If you have any questions or concerns, you may contact us at 844-RETARUS or send us an email to support@retarus.com
Rescheduled ACTION REQUIRED - New email relays for Mail2SMS, SMS4Exchange and SMS2MailPlanned Maintenance

Schedule

February 3, 2020 8:00AM - 8:30AM UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Dear Customer, the below maintenance will be rescheduled as a courtesy to our clients, to accommodate their need for further verification's. Action required: As a result of improvements to our Mail2SMS, SMS2Mail and SMS4Exchange infrastructure, you will notice a change, which we want to inform you proactively about. What will change: New email relays will deliver Mail2SMS and SMS4Exchange status emails and SMS2Mail message emails. These relays will have different source IP addresses and DNS names compared to the relays that are currently in use. Please see "3. Technical Details" below for more information. Required actions: If you have any SMTP related configuration and/or network restrictions in place for incoming Retarus SMS services emails referencing the current email relays, please account for the new hostname and IP addresses. Potential cases where the relays are relevant include IP whitelisting, firewall restrictions, SPF records for custom SMS domains you may be using, etc. Technical details: Please allow all IPs specified in SPF record "sms.de.retarus.com". For your convenience, here is a list of relays currently listed. service-mtaout01.de2.retarus.com / 94.199.90.106 service-mtaout02.de2.retarus.com / 94.199.90.107 service-mtaout01.de1.retarus.com / 94.199.92.73 service-mtaout02.de1.retarus.com / 185.93.140.39 In the future we will use this SPF record to publish new email relays related to our SMS services; therefore where possible please use this SPF record or the records it includes for your configuration. Please ensure that relevant stakeholders are subscribed to status.retarus.io, as we will always announce relevant changes there. If you have any custom routing setup in place or require additional assistance please contact support@retarus.com.

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