Retarus Global Delivery Network: Status Page

Scheduled Maintenance

ACTION REQUIRED - Additional production resources for Faxolution for Windows USAPlanned Maintenance

Schedule

June 2, 2020 8:00AM - 8:30AM UTC

Components

Fax Services Outbound

Locations

US 1

Description

Dear Customer, In order to increase production capacity for the Retarus Faxolution for Windows desktop service in the US data centers, Retarus will add additional internal resources. As a result, some changes will be visible to our customers and we want to inform you about these in advance. What will change: Addition of a new IP address 199.204.13.68 Required actions: Customers with firewall restrictions will have to allow the new IP address to connect from their systems. In need of assistance? If you have any questions, please do not hesitate to contact us at support@retarus.com

Planned Maintenance of Faxolution to Applications (Inbound)Planned Maintenance

Schedule

June 2, 2020 1:00PM - 2:00PM UTC

Components

Fax Services Inbound

Locations

US 1, US 2

Description

Retarus Inbound Fax Service "Faxolution to Applications" will undergo a planned scheduled maintenance in order to update it to the newest software version. During this maintenance, we do not expect any customer impact as we utilize our zero downtime design for the update approach.

Planned Maintenance - no action required - Retarus Failover Test in US2 Data CenterPlanned Maintenance

Schedule

June 8, 2020 12:00AM - 2:00PM UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

The Retarus FTP solution in our Secaucus DC will undergo a scheduled maintenance for failover test purposes. The failover test only affects FTP components - all other fax services are not part of the maintenance. This regular performed tests are necessary to assure high availability and stability for our customers. During the maintenance window we do not expect any customer impact."

ACTION REQUIRED by 05/31/20 - MX record changes for Managed Email Security customersPlanned Maintenance

Schedule

June 15, 2020 8:00AM - 8:30AM UTC

Components

E-Mail Security Inbound

Locations

DE 1, DE 2

Description

Dear valued Customer, Please note the following additional information for the already announced maintenance below: Customers not using VPN and adding both MX records, will also receive emails from additional IP addresses. In case you have firewall restrictions or similar filters in place, please ensure that you have already allowed all IP's mentioned in chapter 4.4. of the "Admin Docu E-Mail Security Data Center Operations documentation" which is available through the EAS portal. Original announcement: In order to continue providing you with a stable and high performant Email Security service, Retarus requires your action. What has to be changed? Email Security customers NOT using VPN have to modify their MX records for all domains configured with Retarus to the following entries and remove all others: IN MX 10 mx-in01.eu.retarus.com. IN MX 10 mx-in02.eu.retarus.com. What if I am using VPN to receive emails from Retarus? Than please modify your MX records to only use: 10 mx-in02.eu.retarus.com. However, as this change provides non VPN customers with multi DC HA capabilities, we highly recommend to contact us at CustomerCare@retarus.com to further discuss your options (e.g TLS) Why is a change needed? Retarus will switch to a new load balancer design, which will require clients to change their MX records to a more simplified way. Can I switch now? Customers can implement this change at any time, as its already in production for other clients. What is the deadline? As Retarus will decommission the old entry points, customers need to change their MX records by 2020/05/31 Retarus will deactivate the old email relays after this deadline, so no emails will be accepted anymore. In need of assistance? If you have any questions, please do not hesitate to contact us at support@retarus.com

May 29, 2020 6:28AM UTC

[Update] Dear valued Customer, Please note that in order to accommodate our clients, we have decided to postpone this change for 2 weeks. Original announcement: In order to continue providing you with a stable and high performant Email Security service, Retarus requires your action. What has to be changed? Email Security customers NOT using VPN have to modify their MX records for all domains configured with Retarus to the following entries and remove all others: IN MX 10 mx-in01.eu.retarus.com. IN MX 10 mx-in02.eu.retarus.com. Customers not using VPN and adding both MX records, will also receive emails from additional IP addresses. In case you have firewall restrictions or similar filters in place, please ensure that you have already allowed all IP's mentioned in chapter 4.4. of the "Admin Docu E-Mail Security Data Center Operations documentation" which is available through the EAS portal. What if I am using VPN to receive emails from Retarus? Than please modify your MX records to only use: 10 mx-in02.eu.retarus.com. However, as this change provides non VPN customers with multi DC HA capabilities, we highly recommend to contact us at CustomerCare@retarus.com to further discuss your options (e.g TLS) Why is a change needed? Retarus will switch to a new load balancer design, which will require clients to change their MX records to a more simplified way. Can I switch now? Customers can implement this change at any time, as its already in production for other clients. What is the deadline? As Retarus will decommission the old entry points, customers need to change their MX records by 2020/06/15 Retarus will deactivate the old email relays after this deadline, so no emails will be accepted anymore. In need of assistance? If you have any questions, please do not hesitate to contact us at support@retarus.com

May 20, 2020 7:18AM UTC

[Update] Dear customer, We wanted to remind you that the deadline for the previously announced maintenance change (https://status.retarus.io/pages/maintenance/57d9777c42b892d16d0003c5/5ea06b5e75b7d304c20c88b6) is upcoming soon. Please ensure, that you switch your MX records for all affected domains at your earliest convenience. If you already have switched or made other agreements with us, please disregard this reminder.

RESCHEDULED Scheduled Maintenance Notification from Retarus - New Dirsync availablePlanned Maintenance

Schedule

June 24, 2020 6:00AM - 6:30AM UTC

Components

Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Dear valued Customer, To give all customers the time to prepare and review this change, we have decided to cancel and reschedule it to 06/24/2020. Original announcement: Retarus Dirsync provides you the ability to automatically sync your email, fax or sms user directory with our various cloud services. In order to further improve high availability of our dirsync service, we will migrate it to a new cluster. In order to take full advantage of the new dirsync service, please ensure that you can reach its new IP address. We will change existing DNS dirsync names the following way on June 24th: cfg2ftp.retarus.com old IP: 94.199.90.44 - new IP: 94.199.89.100 dirfilter.retarus.com old IP: 94.199.90.43 - new IP: 94.199.89.100 No other verifications/changes are necessary from a customers perspective. If you do not use dirsync yet but are interested to learn more about it, please contact CustomerCare@retarus.com. If you already use dirsync and have any remaining technical questions about this change, please contact us at support@retarus.com

Locations

Retarus Services

Scheduled Maintenance

ACTION REQUIRED - Additional production resources for Faxolution for Windows USAPlanned Maintenance

Planned Maintenance of Faxolution to Applications (Inbound)Planned Maintenance

Planned Maintenance - no action required - Retarus Failover Test in US2 Data CenterPlanned Maintenance

ACTION REQUIRED by 05/31/20 - MX record changes for Managed Email Security customersPlanned Maintenance

RESCHEDULED Scheduled Maintenance Notification from Retarus - New Dirsync availablePlanned Maintenance

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